After I enter my username and password, I get stuck on the flipping papers screen.

After entering Username and Password

...Got Stuck on Flying Papers Screen

Problem

After I enter my username and password, I get stuck on the flipping papers screen. The Patient List tab never appears.

Cause

This is most likely caused by a browser related issues such as:

You must be using Google Chrome. Other browsers have similar features but the process is different.

(1) close all google chrome windows and restart google chrome with open one window
(2) goto secure.TherapyCharts.com
(3) enter your login information
(4) at the paper flipping screen, wait 60 seconds, if the paper flipping screen remain longer then 60 seconds, your browser is a candidate for this issue
(5) hit F5 to force google chrome to reload the page a 2nd time, the flipping papers should reappear,
(5a) in 30% of the cases you will login to the main tab at this point
(5b) in the rest of the cases, proceed to part II below

(1) close all google chrome window and restart google chrome with one window open
(2) Open a Incognito Window via the main menu (or the keyboard comment CTRL+SHIFT+N
(3) In the Incognito Window, goto secure.TherapyCharts.com
(4) login, the papers should paper, then shortly you should be at the main tab
(a) If the main tab appears then this confirms it is something corrupted with cookies or cached data OR you have a plugin or extension that is breaking things; Proceed to PART III
(b) If the paper continue to be present even in the Incognito Window contact customer support and have your issue escalated to the technical support team

(1) Open Clear Browser Data Dialog Box (from the menu) or open it wit the keyboard command CTRL+SHIFT+DEL
(2) Choose Last 7 days
(3) Choose Cookies and other site data
(4) Choose Cached images and files
(5) It is ok to unselect "Passwords" and "Autofill form data" if you use the browser for other sites
(6) Click the Clear data button in the dialog box
(7) goto secure.TherapyCharts.com
(8) enter your login information
(9) after the paper flipping screen, you should goto the Main Tab
(9a) if you do not go to the main tab, please try the F5 after waiting 60 seconds
(9b) if you still do not get there contact customer support and have your issue escalated to the technical support team