http://wiki.therapycharts.com//knowledge/index.php?action=history&feed=atom&title=Google_Chrome_will_not_download_documents 2026-04-12T20:46:14Z Revision history for this page on the wiki MediaWiki 1.35.9 http://wiki.therapycharts.com//knowledge/index.php?title=Google_Chrome_will_not_download_documents&diff=859&oldid=prev 2015-06-01T16:27:39Z

<p></p> <p><b>New page</b></p><div>[[Category:FAQ]]<br /> [[Category:Printing]]<br /> = Problem =<br /> When using Google Chromium web browser, one user has reported the documents in the document manager will not download.<br /> <br /> = Cause =<br /> While the technology team has not been able to replicate this problem, and has NOT identified the built in pop-up blocker as the cause, the effected user has suggested the following steps worked to resolve the issue for them.<br /> <br /> = Solution =<br /> When downloading in this browser a single click on the download button should download the document. If it does not the user reported that enabling popups for TherapyCharts domain solved the problem, by:<br /> <br /> 1. click the Wrench menu icon<br /> <br /> 2. select settings to open the settings tab<br /> <br /> 3. select show advanced settings link (at the bottom of the tab)<br /> <br /> 4. under Privacy sub-section click Content settings<br /> <br /> 5. look at the Pop-ups sub-section on the dialog box<br /> <br /> 6. the default is usually &quot;Do not allow any site to show pop-ups&quot;<br /> <br /> 7. choose &quot;Manage exceptions...&quot; under the Pop-ups area<br /> <br /> 8. add &quot;https://[*.]secure.therapycharts.com:443&quot; with behavior &quot;Allow&quot; to the list in the &quot;Pop-up exceptions dialog box&quot;<br /> <br /> 9. click ok</div>

Lisa