TCWikiSysop2too: /* Internet Explorer */

2014-01-21T04:24:05Z

Internet Explorer

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TherapyCharts saves bandwidth by instructing your web browser to store many parts of the site in its local cache (normally on your hard drive), so that they are downloaded only once. This includes the layout, images previously displayed, style sheets, JavaScript, etc.

Sometimes, this has the undesired—and highly confusing—result that a recent change appears to be ignored. There may be other abnormalities, such as changes to the site's interface or changed user preferences having no effect.

When you encounter odd behavior, please try instructing your browser to '''bypass the cache''' so that the whole page is reloaded even if there is a cached copy. Normally, revisiting the cached page, or clicking "Refresh" or "Reload", will cause the browser to ask the Web site if there is a newer version available, downloading only if there is; the instructions below explain how to over-ride this behavior.

Do this before reporting the problem. If the problem persists, report it at [[http://therapycharts.com/contact|Contact Us]].

In unusual circumstances, it may be worth '''clearing the entire cache''', or—at the extreme—disable browser caching entirely. Clearing the cache might help the browser perform better if it has cached many items which are not likely to be viewed soon. Disabling the cache is not a long term desirable solution because it downloads everything from a Web site every time, even if you've just looked at them and they haven't changed. However, disabling the cache is a useful experiment to determine whether caching contributes to a problem.

==Instructions for various browsers==
===[[Internet Explorer]]===
*'''To reload a page and bypass the cache''':
**''either:'' Hold the {{key press|Ctrl}} key and press the {{key press|F5}} key.<ref>[http://windows.microsoft.com/en-us/internet-explorer/ie-keyboard-shortcuts#ie=ie-11|IE Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows7/Internet-Explorer-9-keyboard-shortcuts IE 9 Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-8-keyboard-shortcuts IE 8 Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-keyboard-shortcuts IE 7 Keyboard Shortcuts]</ref>
**''or:'' Hold the {{key press|Ctrl}} key and click the “Refresh” button on the toolbar.
*'''To completely clear the cache''' (see note above):
**[[Internet Explorer 9]]:
**#Click “Tools” (the Gear-shaped button on the top-right section of the browser), point to “Safety” and click “Delete Browsing History...” (keyboard shortcut: {{key press|Ctrl|Shift|Del}}).
**#Select "Temporary Internet Files", and click “Delete”. (If TherapyCharts is in your list of favorites, you may need to turn off the "Preserve Favorites website data" at the top of the dialog box.)
**#Internet Explorer 9 will now silently delete the items you’ve chose. Once finished, the notification bar appears at the bottom of the screen, stating that the selected browsing history has been deleted.
**[[Internet Explorer 8]]:
**#Show the Delete Browsing History box:
**#*''either:'' Hold the {{key press|Ctrl}} and {{key press|Shift}} keys and press {{key press|Del}}.
**#*''or:'' Click the “Tools” menu then select “Delete Browsing History”.
**#*''or:'' Click the “Safety” command bar button then selecting “Delete Browsing History”.
**#''then:'' Make sure “Temporary Internet Files” and “History” are checked, and click “Delete”. If you want, you can also opt to delete cookies (but this will cause websites to forget any settings you have provided).
**[[Internet Explorer 7]]:
***Click “Tools” and select “Internet Options”, choose the “General” tab and click “Delete Files” under the ''Temporary Internet Files'' section. If you want, you can also opt to delete cookies and browsing history.
**Older versions of Internet Explorer:
***Click on “Tools” and then “Internet Options”, and choose the “General” tab. Then click on “Delete...” under “Browsing history”. In the “Temporary Internet files” section, click “Delete Files...”. You will then get a dialogue box asking if you want to delete just the temporary files, or all offline content. Choose the latter and click “OK”.
*'''To change cache settings''' (normally not needed: only do this if you are reasonably confident about what you are doing):
**Select {{menu breadcrumb|Tools|Internet Options|Temporary Internet files|Settings...}} to make advanced configuration changes to the cache.
***There is an option labeled “Check for a new version of stored pages”. This does ''not'' bypass the cache, it merely determines how often the browser asks whether there is a newer version available.

===[[Mozilla Firefox]] and related browsers ===
This includes [[Mozilla Firefox|Firefox]] and [[SeaMonkey]].

*'''To reload a page and bypass the cache''':
**''either:'' Hold down both the {{key press|Ctrl}} and {{key press|Shift}} keys and then press {{key press|R}}. (Alternatively, hold down the {{key press|Ctrl}} key and then press {{key press|F5}}.) On a Mac, use the {{key press|Cmd}} key instead of {{key press|Ctrl}}.
**''or:'' Hold down the {{key press|Shift}} key and click the ''Reload'' button on the navigation toolbar.
*'''To completely clear the cache''' (see note above):
**In versions of Mozilla Firefox that display a single, orange "Firefox" button: click the "Firefox" button and click "Options". Select the "Advanced" section, and go to the "Network" tab, and click the "Clear Now" button. Then click "OK".
**When Firefox displays a menu bar, from the “Edit” or “Tools” menu, choose “Preferences” or “Options”. Select the “Advanced” section, and go to the "Network" tab. Click the button called “Clear Now”. Then click "OK".
*'''To disable caching''' (usually not necessary: only do this if you are reasonably confident about what you are doing):
**'''For Firefox'''
**#Choose {{menu breadcrumb|Tools|Options...}} (or {{menu breadcrumb|Edit|Preferences}} in the Linux version)
**#Choose “Advanced” at the top
**#Choose the “Network” tab
**#Change the cache size to 0 (zero).
**'''For SeaMonkey'''
**#Choose {{menu breadcrumb|Edit|Preferences...}}
**#Expand the “Advanced” item near the left bottom
**#Choose “Cache” item
**#Change the “Size” value to 0 (zero).

If you would keep your data in your cache and test TherapyCharts with a empty cache, you can use Private Browsing mode.

===[[Safari (web browser)|Safari]]===
*'''To reload a page and bypass the cache''':
**'''for version 4 and newer''':
***Hold down the {{key press|Shift}} key and click the ''Reload'' toolbar button.
**'''for version 3 and older''':
***Hold down the {{key press|Cmd}} key, and press {{key press|R}}. This kind of “regular” reload will usually bypass the cache.
***Note that Apple [http://docs.info.apple.com/article.html?artnum=306244 claims] that clicking the “Reload” toolbar button has the same effect as {{key press|Cmd|R}}, but this is not true; frequently the button will not bypass the cache. In fact, numerous Web developers have reported erratic behavior in general in bypassing the cache in Safari, in some cases having to resort to both clearing the cache (see below) and then quitting and relaunching the application.
*'''To completely clear the cache''' (see note above):
**From the “Safari” menu, choose “Empty Cache...” or hold down the {{key press|Opt}} and {{key press|Cmd}} keys and press {{key press|E}}.
*'''To disable the cache permanently''' (this method only works on old versions of Safari 2 on OS X 10.4 and previous versions, and is not recommended as it may potentially (although rarely) cause system instability):
*#Quit Safari by choosing “Quit” from the “Safari” menu, or by holding down the {{key press|Cmd}} key and pressing {{key press|Q}}.
*#Open a ''Terminal'' window by double-clicking “Terminal” within the “Utilities” folder, which is within the “Applications” folder.
*#Type the following commands, which are case-sensitive, each followed by the {{key press|Enter}} key:
*##<code>rm -rf ~/Library/Caches/Safari</code>
*##<code>touch ~/Library/Caches/Safari</code>
*#Quit Terminal by choosing “Quit” from the “Terminal” menu, or by holding down the {{key press|Cmd}} key and pressing {{key press|Q}}.
*#Relaunch Safari.
*'''To disable the cache for the session''' (Requires developer menu to be enabled. Go to “Preferences”, pick the “Advanced” tab, then click “Show Develop menu in menu bar”):
**Click “Develop”, then click “Disable Caches”

===[[Google Chrome]]===
*'''To reload a page''':
**''either:'' Hold the {{key press|Ctrl}} key and press {{key press|F5}}.
**''or:'' Hold the {{key press|Shift}} key and press {{key press|F5}}.<ref>[http://www.google.com/support/chrome/bin/static.py?page=guide.cs&guide=25799&topic=28650& Google Chrome Help Page]</ref>
**''or:'' Hold the {{key press|Ctrl}} key and click ''Reload'' button.
*'''To reload a page and bypass the cache''':
**You can '''Repeat''' either action above as soon as the page has reloaded OR
**On Windows: Hold the {{key press|Ctrl}} and {{key press|Shift}} keys and press the {{key press|R}} key.
**On OS X: Hold the {{key press|Cmd}} and {{key press|Shift}} keys and press the {{key press|R}} key.
*'''To disable the cache''':
**Add <code>--disk-cache-size=1 --media-cache-size=1</code> command line switches to the shortcut target.
*'''To clear the cache''':
*#Go to the “Tools” menu (the wrench on the upper right of the browser) and click on “Options” (under Mac and Linux, select “Preferences”; under Chrome OS, select “Settings”) Shortcut: {{key press|Ctrl|Shift|Del}}.
*#Select the “Under the Hood” tab, and click on “Clear browsing data...”
*#Select the types of data you want to clear, include “Empty the cache” option.
*#On the “Clear data from this period:” drop-down list, select one of the following:
*#*''Everything'' to clear ''all'' the data you selected;
*#*''Last day'' to clear the data only from the last day;
*#*''Last week'' to clear the data only from the last week; or
*#*''Last 4 weeks'' to clear the data only from the last 4 weeks.
*#Finally, click “Clear browsing data”.

If you would keep your data in your cache and test TherapyCharts with a empty cache, you can use the private navigation.

===[[Opera (web browser)|Opera]]===
*'''To reload a page''':
**Hold down the {{key press|Shift}} key, and click the ''Reload'' button on the navigation toolbar.
**You can also hit {{key press|Ctrl|R}} to reload.
*'''To completely clear the cache''':
**From the “Tools” menu, choose “Preferences”. Expand the “Advanced” options and choose “History”. Click the “Empty now” button.
**Alternatively, you can clear the cache, history and cookies: From the “Tools” menu, choose “Delete private data”. Click “Details”, make sure that “Delete entire cache” is selected, and then choose any other data you want to remove.
*'''To disable the cache permanently''' (only do this if you are reasonably confident of what you are doing):
**From the “Tools” menu, choose “Preferences”. Expand the “Advanced” options and choose “History”. Click on the dropdown for “Disk Cache” and select “Off”.
*'''To set up Opera to bypass the cache of specific files without needing to clear the entire cache'''
*#From the “Tools” menu, choose “Appearance” (or press {{key press|Shift|F12}}).
*#In the dialogue, select “Panels” and tick the “Info” and “Show panel toggle at edge of window” checkboxes.
*#Now there will be a clickable bar along the left edge of your browser window.
*#Click the bar and select “Info” (<div style="margin-bottom:-5px;display:inline-block;background:-o-skin('Panel Info');height:-o-skin;width:-o-skin;"></div> icon) and this will give you a list of files used in the page.
*#You can now select any single individual file for which you want to selectively bypass cache (as above - using {{key press|F5}} or {{key press|Shift}}+''Reload'').

===[[Konqueror]]===
*'''To reload a page and bypass the cache''':
**''either:'' Press {{key press|F5}}.
**''or:'' Click the “Reload” button on the toolbar.
**(Unlike other browsers, Konqueror seems to bypass its cache whenever you reload a page.)
*'''To completely clear the cache''':
**From the “Settings” menu, select “Configure Konqueror”. Scroll down to select the icon labeled “Cache”, and click the button labeled “Clear Cache”.

===[[Flock (web browser)|Flock]]===
*'''To completely clear the cache''':
*#Go to the “Tools” menu and click on “Options”.
*#Go to “Privacy” and then click on “Cache”.
*#Click on “Clear Cache Now”.
*'''Flock v1.0.8 for Mac instructions''':
*#Go to the “Flock” menu and click on “Preferences”.
*#Go to “Privacy” tab and then, under “Private Data” (bottom field), click on the “Clear Now...” button.
*#Select the “Cache” checkbox (only, or in combination with other desired options).
*#Click the “Clear Private Data Now” button.

===[[OmniWeb]]===
*'''To completely clear the cache''':
** From the “OmniWeb” menu, choose “Flush Cache” or hold down the {{key press|Opt}} and {{key press|Cmd}} keys and press {{key press|U}}.

==Internet Service Provider Cache==
Your Internet service provider, proxy, or other intermediary services may also cache pages. You will need to consult your Internet service provider’s Terms of Service or customer service for more assistance with purging such cache.

==References / Credits==
* [http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache], Reference Wikipedia article on which this one is based

==External links==
* [http://www.groovypost.com/howto/firefox/clear-firefox-browsing-history-and-private-data/ Groovypost.com], How-To Clear Firefox 3.x Cache
* [http://www.groovypost.com/howto/microsoft/ie/clear-internet-explorer-7-ie7-browser-history-temp-files/ Groovypost.com], How-To Clear IE 7 Cache
* [http://www.refreshyourcache.com/ Refreshyourcache.com], Step by step guides for clearing cache

Bypass your cache - Revision history

TCWikiSysop2too: /* Internet Explorer */