TherapyCharts - User contributions [en]

How do I cancel?

2020-01-30T15:57:25Z

TCWikiSysop2too: /* Procedure to cancel an account */

[[Category:FAQ]]
[[Category:Leaving]]
[[Category: User Management]]

= Canceling an Account =
Canceling an account is designed for customers who do not want TherapyCharts to maintain their data anymore and do not want to continue the services.

== Account Status After Cancellation ==

After your account is canceled, the data in your account will remain accessible in a read-only format for 30 days. During that 30 day period you will still be able to login and print your data. After 30 days you will no longer be able to login and your data will not be accessible again.

== What happens to my records after 30 days? ==

Once an account is canceled, after 30 days, the records will be inaccessible and may be removed from our systems at TherapyCharts sole discretion.

== Procedure to cancel an account ==

* Log into your TherapyCharts account.
* Goto Configuration -> User Management.
* Highlight the user you wish to cancel in the User List.
* Click the Cancel User button.
* Confirm you understand and agree.
* The user will be canceled.

Note: If you are canceling a whole organization, please cancel yourself last.

Note: The user manager is only available for users with the appropriate permission, so please use one of those users to cancel your account(s).

''Alternative'': If the cancel user button does not show on the Conf->User Management tab: Submit a feedback message requesting cancellation. If you would like, you can tell us why so we can try to get better. The customer service staff will process the cancel request. The account will be canceled effective the day you submit the request even if it is processed at a later date. If billing occurred after the time the feedback message request is submitted and the time it is processed by the customer service representative then TherapyCharts will issue a refund electronically via the credit card processor. If billing that occurred before the feedback message request to cancel, is not eligible for refund. If you wish to cancel effective a date in the future please be sure to include that date in your initial request.

== Ways we will NOT take cancellations ==

We do not take cancellations over the phone, email, or through the regular web forms.

We must have an authenticated request tied back to the account to process it. This is also true for any other account modification that has the potential to change access to the records. We do this for security reasons in order to prevent anyone from impersonating our clinicians, canceling our clinicians accounts, and preventing access to the EHR records.

Additionally, customer service representatives that answer the phones, look at emails, and process the public web question forms do not have access to the elements of the system that allow them to perform a cancellation.

Any cancel requests sent via phone, email, or web forms will NOT be canceled, will be ignored, and no response given. Please submit an internal feedback message.

= Alternatives: Retirement =

If you:
* don't want your records deleted after 30 days; and
* want TherapyCharts to continue to hold your records
Then you might consider a Retirement Account ... See [[What_happens_when_I_retire?]]

Creating a new progress note

2019-05-06T16:12:18Z

TCWikiSysop2too: /* Creating a New Progress Note */

[[Category:Tutorials]]
[[Category:FAQ]]
[[Category:ProgressNote]]

= Creating a New Progress Note =

[[File:pn_new_ok.png|thumb|Progress Note Tab with New Button Ready to Push]]

To create a new progress note, just click the new button (with the green icon) on the progress note located in the upper right hand corner. Each progress note copies from the last version so you data entered in the first note will appear in the next version of the patient's notes and then just be updated from there. This prevents the need to flip through the notes to easily see what was worked on in the last session. Most of the information on the progress note is stable and our users have told us that the most commonly worked on area is the narrative field, which can either be used with template language to make updates easy or highlighted and typed over each session.

If you believe that you will want to modify the note you simply click “save draft.” You may edit progress notes that are saved as drafts. If the note is complete you would click “sign and save” enter your electronic signing pin in the dialog box and click submit. Once a note is signed it may not be edited. If changes are needed click “new” in the upper left hand corner to get a copy of the old progress note than you can make any changes and document the addendum.

TherapyCharts allows mental health workers to sign various documents using a signing pin. This signing pin helps ensure the authenticity, integrity, and security of the electronic signature. As a student, your notes will not be completed and entered into the medical record until your supervisor signs them. You will not be able to create a new note in this file until both signatures are added.

(See also [http://wiki.therapycharts.com/knowledgebase/How_do_I_sign_my_progress_note Sign notes using your signing PIN] and [http://wiki.therapycharts.com/knowledgebase/Can_I_edit_my_progress_note_once_it_is_signed_and_saved%3F Can only edit drafts])

== Problem: New Button is Grey ==

[[File:pn_new_grey.png|thumb|Progress Note Tab with New Button Greyed Out]]

If you have not signed the current progress note, then the New button will be greyed out. In order to create a new note you must have signed the current note. Once signed the New button will be clickable.

If you are part of a organization, then your organization may not have granted you permission to make new progress notes. This is common for support staff.

== Problem: I'm a student and signed my note and it's still not clickable ==

As a student you may not have the permission necessary to make a new note until your supervisor signs the current one. For more information see [http://wiki.therapycharts.com/knowledgebase/Co-signing_notes Co-Signging Notes]

File:Pn new grey.png

2019-05-06T15:48:29Z

TCWikiSysop2too: Progress Note Tab showing New Button Greyed Out

Progress Note Tab showing New Button Greyed Out

File:Pn new ok.png

2019-05-06T15:47:16Z

TCWikiSysop2too: Progress Note Tab showing New Button able to be pushed

Progress Note Tab showing New Button able to be pushed

NC HealthConnex

2019-05-06T15:31:24Z

TCWikiSysop2too:

TherapyCharts is working toward integration with North Carolina HealthConnex (NC HC). The state of North Carolina is backlogged. We discussed the process with them at the end of March 2019. The process is straightforward and is initiated by the therapist practice (not by the TherapyCharts).

= Background =

The state of North Carolina is requiring therapist to submit certain pieces of reporting data to the start electronically. This is called the North Carolina Health Connex. Therapists in NC have until the end of May 2019 to be compliant. (To see if your practice is required to participate or for more info see https://hiea.nc.gov/frequently-asked-questions)

= Process =

First, the practice submits the NC HC paperwork. When the practice submits the paperwork, the practice list TherapyCharts as your EHR provider for reporting only compliance (not bi-directional). When NC HC process the submitted paperwork, this triggers the NC HC internal on-boarding process.

Next, the NC HC team will contact TherapyCharts about 3-6 months later. We will then have about one year to work on integration to get the data transfer to North Carolina. During that time a practice will be considered in compliance even no data is sent to them by the end of May 2019.

Unfortunately, NC HC wouldn't share actionable technical information, let TherapyCharts tech members speak to any NC HC technical team members, nor their integration partner, as they are completely backlogged. However, TherapyCharts believes that once we get the specs will be able to do this integration project once we have been contacted by the North Carolina HealthConnex and go through their vending process.

The whole process is triggered by the practices submitting the paper -- they explicitly stated an EHR vendor _cannot_ initiate the process ourselves. If you have any questions both Kenya and Jessica at NC HC can be contacted to help.

= Compliance=
Jessica (staff at NC HC) states that anyone submitting paperwork will be considered in compliance for the end of May 2019 deadline once you submit the paperwork.

After I enter my username and password, I get stuck on the flying papers screen

2019-05-06T15:15:50Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Login]]

After I enter my username and password, I get stuck on the flipping papers screen.

[[File:Login_Screen.png|thumb|After entering Username and Password]]
[[File:Flying_Papers.png|thumb|...Got Stuck on Flying Papers Screen]]

=Problem=

After I enter my username and password, I get stuck on the flipping papers screen. The Patient List tab never appears.

== Cause ==
This is most likely caused by a browser related issues such as:
* (a) corruption of cookies or cached data;
* (b) browser plugins or extensions; or
* (c) super slow internet connection (dial-up speed).

==Solution==

You must be using Google Chrome. Other browsers have similar features but the process is different.

===PART I: Verify the login is successful, but the main tab doesn't load===
* (1) close all google chrome windows and restart google chrome with open one window
* (2) goto secure.TherapyCharts.com
* (3) enter your login information
* (4) at the paper flipping screen, wait 60 seconds, if the paper flipping screen remain longer then 60 seconds, your browser is a candidate for this issue
* (5) hit F5 to force google chrome to reload the page a 2nd time, the flipping papers should reappear,
* (5a) in 30% of the cases you will login to the main tab at this point
* (5b) in the rest of the cases, proceed to part II below

===PART II: Verify login does work in a Google Chrome Incognito Window===
* (1) close all google chrome window and restart google chrome with one window open
* (2) Open a Incognito Window via the main menu (or the keyboard comment CTRL+SHIFT+N
* (3) In the Incognito Window, goto secure.TherapyCharts.com
* (4) login, the papers should paper, then shortly you should be at the main tab
* (a) If the main tab appears then this confirms it is something corrupted with cookies or cached data OR you have a plugin or extension that is breaking things; Proceed to PART III
* (b) If the paper continue to be present even in the Incognito Window contact customer support and have your issue escalated to the technical support team

===PART III: Clear Old Data===
* (1) Open Clear Browser Data Dialog Box (from the menu) or open it wit the keyboard command CTRL+SHIFT+DEL
* (2) Choose Last 7 days
* (3) Choose Cookies and other site data
* (4) Choose Cached images and files
* (5) It is ok to unselect "Passwords" and "Autofill form data" if you use the browser for other sites
* (6) Click the Clear data button in the dialog box
* (7) goto secure.TherapyCharts.com
* (8) enter your login information
* (9) after the paper flipping screen, you should goto the Main Tab
* (9a) if you do not go to the main tab, please try the F5 after waiting 60 seconds
* (9b) if you still do not get there contact customer support and have your issue escalated to the technical support team

== References ==
See also [[Bypass_your_cache]]

File:Flying Papers.png

2019-05-06T15:09:53Z

TCWikiSysop2too: Papers Flying into the Laptop Loading Screen

Papers Flying into the Laptop Loading Screen

File:Login Screen.png

2019-05-06T15:08:46Z

TCWikiSysop2too: Secure Area Login Screen

Secure Area Login Screen

Can you reset my password?

2019-04-30T18:14:20Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Privacy]]
[[Category:Login]]

Basically, no. This helps guarantee that you are the keeper of your patients' confidential and private information. Even TherapyCharts cannot read your notes.

For your protection and the protection of your clients, TherapyCharts employs a one-way-hash-function that prevents anyone, even us, from accessing your client records without entering the correct password. For similar security reasons, our system prevents us from creating a new password that could be used to access your patient records.

It is crucially important that you remember your password. While many places suggest you not write your password down, they also have the ability to reset it for you. Because of the encryption employed we cannot reset your password. If you are not 100% sure you can remember it, then write your username and password down on a piece of paper and put it somewhere safe like a vault, a safe deposit box, or where you keep your passport and birth certificate. DO NOT leave it near your computer or out in the open. Ideally do not write what website it goes to on the paper with the password so even if the paper is lost or stolen people will not know what site it goes with.

I can't remember my password, can you help?

2019-04-30T18:13:53Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Privacy]]
[[Category:Login]]

The short answer is no. For your protection and the protection of your clients, TherapyCharts employs a one-way-hash-function that prevents anyone, even us, from accessing your client records without entering the correct password. For similar security reasons, our system prevents us from creating a new password that could be used to access your patient records.

It is crucially important that you remember your password. While many places suggest you not write your password down, they also have the ability to reset it for you. Because of the encryption employed we cannot reset your password. If you are not 100% sure you can remember it, then write your username and password down on a piece of paper and put it somewhere safe like a vault, a safe deposit box, or where you keep your passport and birth certificate. DO NOT leave it near your computer or out in the open. Ideally do not write what website it goes to on the paper with the password so even if the paper is lost or stolen people will not know what site it goes with.

How do I download my data

2019-03-14T21:30:25Z

TCWikiSysop2too: /* Alternatives */

= Print the records for one patient to a single document =
In addition to printing a single clinical document, the system allows for the clinical records for a given patient to generate into one single document. To do so:
* Login
* Goto Patient List
* Choose the Patient you want from the Patient List
* Click the Patient Info tab
* Click the General Sub-Tab (if not there already)
* Choose Print -> All Clinical Records

The system will prompt you to download the document containing all that patient's clinical records.

= Data Liberation =

Data Liberation is a automatic data export functionality available to some organizations/users.

== Requirements To Export Data ==

In order to use, the following must be met:
* your account (all users and organization) must be in good standing;
* your organization must support the functionality;
* your user must have permission within the organization (be an administrator account and be able to see everything);
* you must agree to the requirements and terms shown in the application on the screen during the process.

A non-exhaustive list of potential items that could stop data export include but is not limited to:
* any user within your organization is suspended;
* non-ascii characters were used in the creation of clinical documentation which cannot be rendered into the dump;
* the organization billing plan does not have a valid credit card on file or has an outstanding balance; or
* there is a security, billing, legal, or other issue for your organization that is under review.

== Timing ==

After successfully submitting a request, the system will automatically run the process. It may take hours or days depending on the quantity of records. We cannot predict how long the process will take.

Using the system while running the process is discouraged. It is best to submit it at the end of a workday.

== Format ==

The records will be assembled into a zip file. The zip file will contain a group of files in a format called [http://en.wikipedia.org/wiki/Comma-separated_values CSV] with embedded [http://en.wikipedia.org/wiki/JSON JSON] objects. It is not a human readable format like PDF. Only other skilled technology staff may be able to use this format.

== How to request a data export ==

To request a data export:
* login to your account
* click configuration
* click documents
* expand the "Data Liberation" area at the bottom of the page
* scroll to the bottom of the page where it outlines the responsibilities that come with downloading this type of information,
* if you meet the meet the requirements of this article, the requirements outlined in the text on screen, and agree to accept the liability of having such data stored on your own computers, then endorse that you have read them by checking the three boxes
* after agreeing to the terms of the data export, then you can then click on the "Request Generation of the Data Dump" to make a request

If you meet all the requirements to request generation, the system will notify you that a request has been submitted.

Please click this button only once! The files are very large and can take anywhere from hours to days to generate. Warning: Clicking the button multiple times will suspend your account.

''Errors are Possible'': The system may also issue a error telling you what needs to be resolved to proceed. Most specific errors, such as billing or permissions, are resolvable by the user from within the system, usually the Configuration Tab. An "account suspended" error requires intervention by the customer service, security, or legal staff. A "general error" indicates your organization cannot use this functionality.

== Where to find the data export file ==
We cannot predict when or how long an export will take. It is an automatic process. Check back once a day using the following steps.

When it is done the file will be placed into your document manager and can be found using the following steps:
* Login to TherapyCharts
* click a patient from the Patient List
* click the Documents tab
* adjust the Filter at the bottom of the Document list to choose "All General Docs"

The filename will be similar to TherapyCharts_Export_*.zip. The description will be "Data Dump"

= Alternatives =
There are no other alternatives. Printing generally, printing to a single document, and the functionality on this page are the only ways of getting data out. In particular we do not offer .MDB or other exports.

How do I update your system with my current credit card information?

2019-03-13T15:27:22Z

TCWikiSysop2too: /* Navigate to the Payment Method Area */

[[Category:Tutorials]]
[[Category:FAQ]]
[[Category:Payment]]

== Navigate to the Payment Method Area ==

To change credit card information in the system:
# click on the "Configuration" tab
# click on the "Payment Method" subtab

If the Configuration or Payment Method tabs are missing you may not have permission to perform this action. Please contact your organization administrator to update the information for you. The TherapyCharts Customer Service Representatives do not have authority to grant you access to this area if you do not have it, unless you are the person who opened the account. If you are the person who opened the account, please send an internal feedback message.

In some small screen the Payment Method subtab is off the screen to the right and you may require a bigger display.

=== If you need to update only the expiration date ===
Most often problems occur when a credit card’s expiration date is not updated. In the event that the expiration date just needs to be changed:
# click on the credit card you want to modify in the list of card at the bottom
# click the "Edit Expiration" button; this will open a credit card detail tab (usually this will show the first letter of the type of card and last four #digits)
# update the Expiration Date
# click "Save" button on the bottom of the tab

=== If you need to replace a whole credit card number ===

In the event that the card number itself needs to be replaced (ex. now bad because it was lost or stolen), simply:
# Navigate to Configuration -> Payment Method
# click the "Add Card" button; this will open a New Payment Method tab
# add the new card's information, be sure to include all fields
# click "Add" button in bottom right; this will save the card and return you to the card list

Next make it the primary card for billing:
# select the payment method you just entered from the list of cards on the summary tab
# click the "Use Selected Card for Billing" button, the green checkbox should appear next to the card in the "Bill Card?" column

We recommend that you only keep one credit card stored in the system so after entering your new information, you should select your old billing card, select delete card to remove the old card.

== Note on Security ==
For security reasons, TherapyCharts Customer Service Representatives (CSR) or other staff do not have access to your credit card. We cannot see nor modify it.The process is completely automatic. The above procedure should be followed.

Do I have an outstanding balance?

2019-03-07T00:23:26Z

TCWikiSysop2too: Created page with "Category:FAQ Category:Payment The system will show you if you have an outstanding balance on login using a popup message. You can also check your balance by: # click..."

[[Category:FAQ]]
[[Category:Payment]]

The system will show you if you have an outstanding balance on login using a popup message.

You can also check your balance by:
# click on the "Configuration" tab
# click on the "Payment Method" subtab

The outstanding balance will be shown in the Balance field on that screen.

What happens when I retire?

2019-02-15T14:42:02Z

TCWikiSysop2too: /* Retirement Account */

[[Category:FAQ]]
[[Category:Leaving]]

= Retirement Account =

A retirement account is designed for customers who want access to your data in read-only mode, but not actively use the system.

Accounts must be paid for one full year in advance and will be automatically billed on a yearly basis via the credit card on file. There is a $120 charge for each username that maintains read-only access.

== What happens to record in a Retirement Account? ==
In those accounts all the data will be available read-only anytime and will be maintained on our systems. You must remember your username and password.

== How to change to a Retirement Account? ==
If you wish to change your billing plan to a retirement account please submit a feedback message and include a note such as "please transition me to a retirement account" in your request.

Due to the change that need to take place in our systems, there are NOT options under Configuration->User Management to transition to a Retirement Account.

''Transfer Record'': Alternately, you could designate a new person who has a TherapyCharts account to receive your records. We will assist in transferring the records to that new account for the rate of $240/hr billed as needed for the staff to perform the transfer. This process usually takes 2-3 weeks to coordinate and perform and should be scheduled in advance with all parties involved.

= Alternatives: Cancel Your Account =

If you:
* don't want TherapyCharts to hold your records any more; or
* don't want to pay TherapyCharts anymore
Then you might consider Canceling ... See [[How_do_I_cancel?]]

Common Concerns

2019-02-14T22:29:01Z

TCWikiSysop2too: /* What if I retire? */

This pages gives a summary of common concerns. Whenever possible please see the detailed article in this KnowledgeBase as statements on this pages are just summaries.
= General =
== Does TherapyCharts work on Windows or Mac? ==
Both. Any computer operating system that runs a modern web browser can run TherapyCharts... even Linux!

== Is there a free trial? ==
No. Because we store electronic mental health records on behalf of others, we need a real customer in order to meet our requirements. There are also [http://therapycharts.com/growing-feature-list/ screenshots] and [http://video.therapycharts.com/ tutorials] available online for your consideration to help with the review process before you choose to sign up.

== Is there any software to install? ==
No. As long as you have an up-to-date web browser running on your computer, you have all the software you need to run TherapyCharts. The first time you run TherapyCharts on a given computer, there will be an extra wait of 5-30 minutes, depending on the speed of your internet connection.

== Can TherapyCharts be installed on our own servers? ==
We do not offer on-premises installations at this time. TherapyCharts is only available as a web-based, Software-as-a-Service (SaaS) product.

== Which web browsers are supported? Which do you recommend? ==
We support the latest version of Google Chrome. We support the current and previous major releases of Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop the previous versions. For maximum security, performance, and to take advantage of TherapyCharts innovations, we recommend always using a modern, up-to-date browser.

TherapyCharts is tested on Firefox 20+, Internet Explorer 10, Chrome 25+, and Safari. Others will likely work but are not officially supported, so if there are problems please switch to either Firefox, Internet Explorer, or Safari. Our developers recommend Firefox or Google Chrome:

* Get Firefox at http://www.mozilla.org/en-US/firefox/new/
* Get Chrome at http://www.google.com/chrome

== Can I use TherapyCharts without internet access? ==
No. TherapyCharts is a web-based psychology practice management and electronic health records (EHR) system. Because it is web-based, internet access is required. When you use TherapyCharts, none of your patient records will be stored on your local computer hard drive. This frees you of the cost, hassle, and liability risk of storing your own records and managing your own back-ups.

== I have a bad internet connection that drops out once in a while, can I still use TherapyCharts? ==
Maybe. First, you might consider speaking with the internet provider about the quality of service, as disappearing internet connections should be highly unusual. Also, internet providers offer "business" class connections that are more reliable then "home" connections and have quicker response times if the internet goes down.

TherapyCharts includes a connection monitor that is active when you are logged in. This verifies that your browser is able to connect to the TherapyCharts servers. If your connection is flaky for small periods of time then you most likely will be able to use TherapyCharts. For example, if you have a progress note open when the internet connection stops working then you can finish typing that note. After the connection comes back, just click save. (There is an lost connection indicator that will appear in the lower right corner over the TherapyCharts graph when the connection is lost.) However, there is no way to access the TherapyCharts system if your internet connection goes down for a extended period of time.

== How do I sign my records? ==
TherapyCharts allows mental health workers to sign various documents using a signing pin. This signing pin helps ensure the authenticity, integrity, and security of the electronic signature.
=== Don't I have to sign my name in a graphic somehow? ===
No. Electronic signatures are governed by two primary laws. The federal Electronic Signatures in Global and National Commerce Act (E-Sign) was signed into law on June 30, 2000 and became effective, at least for the most part, on October 20, 2000. On October 16, 2000, Michigan enacted the Uniform Electronic Transactions Act (UETA), which is based on a uniform act promulgated by the National Conference of Commissioners on Uniform State Laws (NCCUSL). UETA is also adopted in 47 other states. Both laws were intended to smooth the way for conducting business electronically by giving validity to electronic records and signatures.

Both E-Sign and UETA provide that an electronic record may be used to satisfy a record retention requirement that is imposed under another law, (such as HIPAA) so long as the electronic record accurately sets forth the information in the record and remains accessible to all persons who are entitled to access the record. As long as the accuracy and accessibility requirements are met, a law requiring that a record be retained in ''original form'' may be satisfied by retaining the electronic record.
=== Why does everything have a timestamp for when it occurred? ===
Recording the actual date and time for the actions as they take place, including signatures, is a best practice necessary to meet the HIPAA Security Rule Technology Safeguards generally and the audit requirements. Additionally, while there are no current audit standards for psychology out patient mental health practice that are not unnecessary complex elements such as prescription components, time stamps have been required for ONC HIT and CCHIT in other areas such as far back as 2007.

=== What about a signature pad like Topaz? ===
We do not current support the Topaz device. We currently perform electronic signatures using a signing pin and public/private key cryptographic methods.

We see value in allowing mental health workers to allow their patients to "sign" document using a signature pad or graphic because patients would not have a signing PIN. We continue to welcome feedback from our customers on what features they would like to see in development.

===What cipher and key size do you use? ===
TherapyCharts holds data compliant with HIPAA and processed according to various best practices and standards issued by the National Institute of Standards and Technology of the United States (NIST). In terms of symmetric ciphers we use the Advance Encryption Standard (AES) as defined in FIPS 197. We use 256-bit keys. For public/private key ciphers we use RSA and DSA and 4096 or 2048 bit keys depending on the situation. Different software handles the encryption at different points but in all cases the encryption is handled by standard library implementations of the ciphers on the respective platforms. At the transport layer when the data is moving from your computers to our servers is handed by the web browser using the HTTPS standard. At the application layer encryption is handled by the TherapyChart application software using standard libraries. At the database layer encryption is handled by the Database Management System itself. And finally at the storage layer encryption is handled by the OS's encrypted filesystem implementation.

== Is there a FAQ? ==
We are starting to index the questions individually listing only the most common here. See [http://wiki.therapycharts.com/knowledgebase/Category:FAQ FAQ] as the list expands. You can also see items in the [http://wiki.therapycharts.com/knowledgebase/Special:Categories Questions by Category]

== I'm coming from the TheraScribe desktop based edition... ==

We have designed the web based system from the ground up to be optimized for the web. It has a new web friendly workflow based on customer feedback. We will continue to update the web based version with enhancements based on our customers feedback.

=== Are all updates included? ===
Regular updates will be included at no cost to you.

Some special updates may have an additional fee only if you choose to opt-in. This is because those additional fees are required by 3rd parties to offer those services, for example, licensing fees or transaction fees for electronic claim submission.

=== Do I have to write out all my own goals/symptoms/objectives/etc? ===
With us you have options. You can write your own OR you can use the built in treatments planner, progress note planner, and homework planner to assist you in writing them from the 10,000+ clinically designed goals/symptoms/objectives available.

=== Which modules are included? ===
ALL of them. All the treatment planner, progress note planner, and homework planner modules are included in the monthly subscription. You no longer have to buy modules.

=== Can I import my existing data? ===
Yes for TheraScribe users, Please see [[Can_I_import_my_existing_data%3F]] for details.

= Before Logging into TherapyCharts =
== Is your EHR system compatible with voice recognition software? Specifically Dragon NaturallySpeaking? ==
Yes. Our system is fully compatible with 3rd party voice dictation software. To use such software, click on the field into which you wish to dictate and then activate your software. Once you are done with that field, select then next field using your mouse or if your voice recognition software supports it you can move among the fields with voice commands.

== Does it support pre-existing handwriting recognition? Does it have built-in handwriting recognition? ==
Our system does not have built-in handwriting recognition. However, most tablet computers provide a system-wide application for handwriting recognition.
For information on using handwriting recognition for Windows XP, click
here: http://support.microsoft.com/kb/306906
For information on using handwriting recognition for Windows Vista,
click here:
http://windowshelp.microsoft.com/Windows/en-US/help/e404c5ca-a5b5-416c-80c7-4900a30dc5601033.mspx
For information on using handwriting recognition for Mac OSX,
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8138.html

== Can I use my tablet PC? ==
Absolutely! Any PC that runs a modern web browser will do the trick. Our website has been tested on tablets running Chrome and Firefox. Clients have reported that they have been very satisfied with the experience of using a tablet with our site.

== Can I use my iPad? ==
Sort of. Some existing customers use their iPad. However, we do not consider the iPad a supported device at this time. While TherapyCharts works under normal Safari, Apple did something to the iPad's version. While pages load and can view data, entering data can be challenging because of the small screen. And occasionally certain pages that work fine before just refuse to load on the iPad. We have investigated this odd behavior and believe it to be an issue with the iPad device itself.

== Can I change my password? ==
Yes, as long as you know your current password you can change it to something new. Make sure your new password is solid. We suggest that it has at minimum: lowercase letters, uppercase letters, numbers, and is at least 8 characters long. Remember, it's the key to your patients' confidential records!

'''It is crucially important''' that you remember or write your username and password down on a piece of paper and put it somewhere safe like a vault, safe deposit box, or where you keep your passport and birth certificate. See the next two questions below.

== I can't remember my password, can you help? ==
The short answer is no. For your protection and the protection of your clients, TherapyCharts employs a one-way-hash-function that prevents anyone, even us, from accessing your client records without entering the correct password. For similar security reasons, our system prevents us from creating a new password that could be used to access your patient records.

'''It is crucially important''' that you remember or write your username and password down on a piece of paper and put it somewhere safe like a vault, a safe deposit box, or where you keep your passport and birth certificate.

== Can you reset my password? ==
Basically, no. This helps guarantee that you are the keeper of your patients' confidential and private information. Even TherapyCharts cannot read your notes.

== Can TherapyCharts employees read my notes? ==
No. All of your notes (and other types of protected health information) are encrypted in the database using DSA public/private key and AES 256 cryptography. TherapyCharts employs a one-way-hash-function that prevents anyone, even us, from accessing your client notes without entering the correct password.

== What about Popup Blockers, Virus Scanners, and Security & Privacy Settings - Do they effect using the site? ==
Sometimes. Some virus scanners, popup blowers, and web browser setups, in particular IE, causes problems. Please note we strongly recommend you use Chrome and not IE. The common symptom of this is when you try to login you find you get stuck on the animated loading screen.

* For web browsers, we recommend Google Chromium (or Mozilla Firefox)as the default install works with our site.
* For virus scanners and firewalls, you need to configure your particular scanner to allow full access to the TherapyCharts.com internet website.

If you are using IE and that's happening you need to double check you settings. We've confirmed that IE works with our system if it is setup correctly.

Here are the instruction for configuring this under IE7 (IE8/IE9 have similar settings and examines of instruction can be found online using a search engine):
* Open IE7
* Goto Tools
* Select Internet Options

In the Internet Options Dialog:
* Click Security Tab
* Click Trusted Sites Icon
* Click Sites button

In the trusted sites dialog:
* Add "https://secure.therapycharts.com"
* Click Add button
* Click Close button

Back on the Internet Options Dialog:
* Set the Security Level for the Trusted Sites to to Low
* Click the Privacy Tab

On the Privacy Tab:
* Click Site button
* Type "secure.therapycharts.com" and click Allow button
* Type "www.therapycharts.com" and click Allow button
* Type "therapycharts.com" and click Allow button
* Click ok

Under Pop-Up Blocker Area
* Click Settings
* Add "secure.therapycharts.com"

= After Logging into TherapyCharts =

== The intake form timeouts on loading. ==

In order to preserve the privacy of your clients, we never store anything on your machine. This means that longer forms, like the intake, can take longer to download. This delay should not cause errors. If it does please let us know via the feedback button. We are working on solutions to gather all the assessment information without the long delays.

== How do I add appointments? ==

On the bottom right of the screen select "new appointment." To select which patient the appointment is for, type the first few letters of the client's name (the rest will be completed for you) or select their name from the drop down. Once you have a patient selected, choose a desired start and stop time and a date from the pop out calender. The appointment will then appear on your schedule. Be sure you are looking at the right day. By default, the current day is displayed on the screen.

== How do I add patients? ==

Click on the patient list tab on the top right of the screen. On the top left of the patient list there is a button that reads "Add Patient." If you click that, you will get a blank patient information tab to complete. Once you click "Submit and Save," the new patient will appear on the patient list.

== Why are there required fields? I don't require Field X in my practice. ==

While TherapyCharts can be used by anyone, we originally designed the system for small or solo private pay practices. We've tried to keep the required fields to a minimum to satisfy legal, ethical, and procedural best practices. For example, some are obvious laws like HIPAA (http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html) while others are more subtle, like the FTC Red Flag rules (http://www.ftc.gov/bcp/edu/pubs/articles/art11.shtm). So the field is required by either a law, ethical requirements, or best practices. If you think your practice falls into some exception, you could just enter some random data. We hope you see this not as an inconvenience but as a strength of TherapyCharts -- helping mental health workers stay up-to-date with the legal, ethical, and other best practices.

== I've done X and nothing happens. ==

Look at your entries for red markings. This indicates that the field either hasn't been filled out or that it has information in it that doesn't meet the formatting standards. Once you have filled out all required sections or have fixed the formatting on certain fields, try submitting again.

If there are no red markings, make sure that the active patient box is checked. Inactive patients are not shown on the patient list by default. To show inactive patients, uncheck the "only show active clients" button on the bottom left of the screen.

== How do I write a progress note? ==

If this is a patient in your schedule, simply click the patient's name and enter the new information on the progress note that opens. If this patient is not on your schedule, go to the patient list and highlight their name by clicking on it. Then you may either click the progress note tab on the top left of your screen or the first pinwheel symbol on the far right of the client's name.

=== Can I write a SOAP note? Or other special format? ===
The TherapyCharts system has a generalized Progress Note form (shown on the progress note tab) to allow one to write any kind of progress note. Since the SOAP note format is just a more structured and formalized progress note, there are two approaches to writing SOAP notes in TherapyCharts. (When we're talking about SOAP notes we're talking about these http://www.coe.ufl.edu/Counselor/PracticumInternship/Files/SOAPNotes.pdf)

First, simply write the text of your SOAP note as you usually would in the free text "Progress Note" field on the Progress Note form -- done. This approach requires little change in your current process but doesn't take full advantage of the features of TherapyCharts.

Alternatively, TherapyCharts encapsulates parts of the SOAP note in other fields. Each Progress Note form (as shown on the progress note tab) contains fields that address those required in a SOAP note. We have a "Progress Note" free text field for subjective or objective data, we integrate the reported symptoms independently with an updateable field for objective data which allows for independent tracking, and we include the treatment plan objectives and medication management for treatment planning.

Flexibility and choice are yours. Use all, some, or none of the available fields and approaches.

=== I can't add symptoms or objectives. ===

These can only be monitored on a progress note if they are added on the treatment plan. Save a draft of the progress note, then click the treatment plan tab on the top left of your screen. If there is no treatment plan for this patient, fill out the fields to create a treatment plan then click sign and save when the plan is finished. If there is a treatment plan already in place, click the new button on the top left. All the previous data will fill in automatically, just delete or add the symptoms or objectives you need and then click sign and save when the plan is finished. Don't forget to indicate the reason for modifying the plan.

=== Are there any auto-generated treatment goals? ===
The system allows you to use the Wiley Treatment Planning tool to develop and choose appropriate treatment goals. However, you still have to choose them or write your own. The system will not automatically choose them for you based on the symptoms. It is set up without auto-generated therapeutic goals in response to the directions and requirements of CARF, JCHO, professional ethics, and other best practice guidelines that state that individualized planning, not pre-generated goals, is best for patient care.

== How do I write a treatment plan? ==

If this patient is not on your schedule, go to the patient list and highlight their name by clicking on it. Then you may either click the treatment plan tab on the top left of your screen or the second pinwheel symbol on the far right of the client's name.

=== Do you support DSM-IV ===

Yes, the diagnosis can be coded according to DSM-IV.

=== Do you support DSM-V ===

Yes, the diagnosis can be coded according to DSM-V with ICD-9 codes.

=== Do you support ICD-9 ===

Yes, the full codes are available.

=== Do you support ICD-10 ===

We will by Fall 2014.

== Do you support spell checking? ==

Yes, through the spell checking built in to modern web browers. For example, in Firefox, to enable it goto the Preferences -> Advanced Tab. Under "Browsing" check the "Check my spelling as I type" checkbox. Then, when you are in a text area in the web application, right-click and ensure that "check spelling" is checked in the pop up menu. Also verify the correct language under Languages expansion menu. You may also need to install additional dictionaries. For more information see Firefox Features at http://www.mozilla.com/en-US/firefox/features/ or their support page at http://support.mozilla.com/en-US/kb/Using%20the%20spell%20checker

== I enter a lot of text so the text area is too small for the progress notes or other fields. Can you make it bigger? ==

We've selected the default text area size based on our customers' feedback. Please let us know if you think the default size is too small. While we don't officially support it, in the meantime you can control the text area size on your own. If you are using Google Chrome http://www.google.com/chrome you can resize the text area with the small triangle in the lower right corner. If you are using Firefox, you can add the Text Area Resizer & Mover add-on extenstion https://addons.mozilla.org/en-US/firefox/addon/8287 to make them resizeable.

== Is there a limit to the amount of storage for EMRs allowed by TherapyCharts per provider over time? In the Document Manager? ==
There is no limit on the number of patients, progress notes, treatment plans, etc that can be created when you sign up for the Full Time plan. Other plans have various limits to make a plan affordable to all.

Within the document manager, which allows one to upload scanned documents, there are some limits to the amount of default storage you can use, but you can always buy more space to accommodate your needs if the defaults are not enough.

== What size should I scan my document at to get the best benefit from the Document Manager? ==
We sent our computer geeks to study scanned documents for a week. They determined that the average size is 52kb per page when scanned at our recommend settings. Our recommended settings are based on 8.5"x11" paper at 200 DPI black and white compressed using TIFF Group IV -- these setting are great for text document storage, similar to the quality of a fax machine, and configurable on most scanners. Our studies have shown when documents are scanned to this level they are ideal for EHR storage because they are small and compact and retrieved quickly. The default limit for storage is 1024MB which gives room for about 20,000 pages of scanned text. There is the ability to purchase more space as the organization needs because you need more pages or choose to scanned pages at different size, bit depth, # of colors, and compress type then our recommendations.

== My credit card was lost while on vacation, I've canceled it, how do I update your system with my new number? ==

To update your credit card information:
* Log into [https://secure.TherapyCharts.com TherapyCharts]
* Click on the Configuration Tab
* Click on the Payment Method Sub-Tab
* In the Credit Card list, Click the Add button
* On the new screen that appears, Enter the Credit Card information, then click the Add button in the lower right corner of the dialog
* After the Payment Method list refreshes, click the row for the new credit card
* Click the Use Selected Card for Billing

To Delete the old credit card:
* Click the row for the old credit card
* Click the Delete Card button

= Leaving TherapyCharts =

== How do I stop using TherapyCharts? ==
Once a therapist has decided to use TherapyCharts for their practice we've rarely had anyone wish to stop. But we make it easy anyway.

You have to choose between two options: Cancel or transition to a Read-Only Retirement Account.

''Canceling'': If you don't want us to hold your records anymore, just submit a cancel request using the feedback function of your account to document the request. If you'd like, you can tell us why so we can try to get better. We would appreciate that since we'd have to update the answer to this question.

Most organizations also have the ability to Cancel an account via the Configuration -> User Manager section.

For complete details and the procedure see [[How_do_I_cancel?]]

''Read-Only Retirement Account'': Alternately, if you'd like us to continue holding your records you need to transition to a Read Only Retirement Account.

For complete details and the procedure see [[What_happens_when_I_retire?|What happens when I retire?]]

== What happens to my records if I stop using TherapyCharts? ==

It depends on how you stop.

''If you cancel your account:'' Your account would be deactivated to prevent misuse. This leaves your records encrypted on our data store in case you change your mind later and come back in the first 30 days after canceling. Then all your records will be waiting for you. In the meantime, they can't be read by anyone because they are encrypted and only your username and password can decrypt them -- not even our staff can read them. So if you do leave DO NOT FORGET OR LOSE YOUR PASSWORD, because if you do you won't get your old records back later. During this time or before deactivation, you can print all the records for a given patient by going to Patient Info Tab and selecting Print All Clinical Records. Once an account is canceled for more then 30 days the records associated with it may be deleted at TherapyCharts sole discretion. See also [[How_do_I_cancel?]]

''If you transition to a read-only retirement account:'' Your records will continue to be stored in TherapyCharts for a yearly fee. For more details see [[What_happens_when_I_retire?]]

''Abandonment:'' If your account balance is unpaid for 3 months then your account will be suspended. If you account is suspended for 3 months then is will be administratively canceled.

== How do I cancel? ==
Simply log into your TherapyCharts account and submit a '''feedback''' message requesting cancellation.

Most organizations also have the ability to Cancel an account via the Configuration -> User Manager section.

Remember: We do '''not''' take cancellations over the phone, email, or through the regular web forms. We must have an authenticated request tied back to the account to process it. This is also true for any other account modification that has the potential to change access to the records. We do this for security reasons to prevent anyone from impersonated our clinicians, canceling our clinicians accounts, and preventing access to the EHR records. Any cancel requests sent via phone, email, or web forms will be ignored by our staff.

Alternately, if you'd like us to continue holding your records you need to transition to a Read Only Retirement Account.

For details and the procedure see [[How_do_I_cancel?]]

== What if I retire? ==
Two choices. First, same basic things as above except you could choose to have your account stay active so you can immediately access your records. Second, you could designate a new person who has a TherapyCharts account to receive your records. We will assist in transferring the records to that new account.

For details and the procedure see [[What_happens_when_I_retire%3F]].

== What if I die or become incapacitated? ==
In a group practice, if you have permissions set up broadly, the other members of your group will be able to take over management of your caseload automatically. If the permissions are narrow, then your group practice will have to present us with the correct documentation and we can change the permissions administratively to allow them access.

If you are in a solo practice, then before something happens you should designate a trusted third party, such as a local attorney, to be the keeper of your username and password. Give that attorney directions on what to do with your account in the event of your death or incapacitation.

= Disclaimer: Summary Only =
This pages gives a summary of common concerns. Whenever possible please see the detailed article in this KnowledgeBase as statements on this pages are just summaries.

I am invoiced, where do I send payment?

2019-02-14T15:52:15Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Payment]]

Payments to TherapyCharts via checks should be made out to:

'''TherapyCharts, LLC'''

And Mailed To:
<pre>
TherapyCharts, LLC.
Attn: Billing
2723 S. State St. Ste 150
Ann Arbor, MI 48104
</pre>

Payments are credited to your account usually within 5 business days after the check is deposited into our account and the funds clear. If you would prefer immediate credit please setup your account for automatic credit card billing.

How do I change billing plans?

2019-02-14T15:51:29Z

TCWikiSysop2too: /* Credit Card or Invoices */

[[Category:FAQ]]
[[Category:Payment]]

= Summary =

The standard billing plans are set to bill in advance automatically on a monthly basis via a credit card. They calculate the amount to bill automatically based on the number of user logins within your organization. They bill on the anniversary date of the first signup.

* IF you want to transfer to a retirement account THEN see [[What_happens_when_I_retire?]]
* IF you want to cancel THEN see [[How_do_I_cancel?]]

Plans that are currently available are shown on the [http://therapycharts.com/pricing/ TherapyCharts Pricing]

= Updating the Credit Card? =
If you only want to update your credit card then see [[ How_do_I_update_your_system_with_my_current_credit_card_information?]]

= Process To Change Your Billing Plan =
Simply log into your TherapyCharts account and submit a feedback message requesting a billing plan change.

In most cases the change will be considered effective the day you submit the request even if it is processed at a later date.

== Billing In Advance ==

All billing is done in advance

== Frequency Options ==

For automatic credit card billing, you can request your billing plan be changed to:
* monthly;
* quarterly;
* semi-annual; or
* yearly.

Note: Billing frequency may effect site functionality. For example, only a monthly billing frequency allows for organizations to be able to create uses on demand.

== Credit Card or Invoices ==

Billing is done automatically via credit card with rare exception. In the company history there are only 5 organizations with invoice and paper check billing.

Invoice and check based payment are available if your organization meets the following criteria:
* your organization pays one full year in advance;
* your organization provides proof of grant funding requiring an invoice and associated check based payment; or
* your organization invoice, on any basis, is greater than $10,000 per invoice.

In addition to the subscription fee, there is a $55/invoice handling fee for issuing the invoice, receiving, and processing the paper check based payment. Payments are credited to your account usually within 5 business days after the check is deposited into our account and the funds clear. If you would prefer immediate credit please setup your account for automatic credit card billing. If you have some other hardship that prevents credit card billing then you may submit a request for special accommodation or fee waiver which may be granted at TherapyCharts sole discretion.

== Student Rate ==

Students need to submit transcripts each semester to maintain the student rate.

== Non-Profit ==

A discount for non-profits might be available. Please submit a request to the community giving program.

= Ways we will NOT take change requests =

We do not take change requests over the phone, email, or through the regular web forms.

We must have an authenticated request tied back to the account to process it. This is also true for any other account modification that has the potential to change access to the records. We do this for security reasons in order to prevent anyone from impersonating our clinicians, canceling our clinicians accounts, and preventing access to the EHR records.

Any requests related to an active account sent via phone, email, or web forms will NOT be canceled, will be ignored, and no response given. Please submit an internal feedback message.

How do I cancel?

2019-02-13T19:16:05Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Leaving]]
[[Category: User Management]]

= Canceling an Account =
Canceling an account is designed for customers who do not want TherapyCharts to maintain their data anymore and do not want to continue the services.

== Account Status After Cancellation ==

After your account is canceled, the data in your account will remain accessible in a read-only format for 30 days. During that 30 day period you will still be able to login and print your data. After 30 days you will no longer be able to login and your data will not be accessible again.

== What happens to my records after 30 days? ==

Once an account is canceled, after 30 days, the records will be inaccessible and may be removed from our systems at TherapyCharts sole discretion.

== Procedure to cancel an account ==

''Option 1'': Simply log into your TherapyCharts account and submit a feedback message requesting cancellation. If you would like, you can tell us why so we can try to get better. The customer service staff will process the cancel request. The account will be canceled effective the day you submit the request even if it is processed at a later date. If billing occurred after the time the feedback message request is submitted and the time it is processed by the customer service representative then TherapyCharts will issue a refund electronically via the credit card processor. If billing that occurred before the feedback message request to cancel, is not eligible for refund. If you wish to cancel effective a date in the future please be sure to include that date in your initial request.

''Option 2'': Some accounts can cancel themselves based on organization setup and associated permissions. Goto Configuration -> User Management. Highlight the user you wish to cancel in the User List. Click the Cancel User button. Confirm you understand. The user will be canceled. Please cancel yourself last if you are choosing to cancel on your own.

== Ways we will NOT take cancellations ==

We do not take cancellations over the phone, email, or through the regular web forms.

We must have an authenticated request tied back to the account to process it. This is also true for any other account modification that has the potential to change access to the records. We do this for security reasons in order to prevent anyone from impersonating our clinicians, canceling our clinicians accounts, and preventing access to the EHR records.

Additionally, customer service representatives that answer the phones, look at emails, and process the public web question forms do not have access to the elements of the system that allow them to perform a cancellation.

Any cancel requests sent via phone, email, or web forms will NOT be canceled, will be ignored, and no response given. Please submit an internal feedback message.

= Alternatives: Retirement =

If you:
* don't want your records deleted after 30 days; and
* want TherapyCharts to continue to hold your records
Then you might consider a Retirement Account ... See [[What_happens_when_I_retire?]]

What should I do if my notes get subpoenaed?

2019-02-13T18:38:35Z

TCWikiSysop2too: /* Print to given patient to a single document */

[[Category:FAQ]]
[[Category:Legal]]

= Generally =
The first thing a clinician should do when they receive a subpoena is to contact a lawyer in their jurisdiction, ideally one who is familiar with mental and behavioral health law. If you happen to be in a larger practice there may be an individual on staff who is trained to deal with subpoenas for the whole practice. If you do not know anyone, most many counties have a lawyer referral service run by the local county bar association (or sometimes the state bar association) where anyone can call in to get a referral to an qualified attorney with appropriate skills for your situation.

= Getting Copies Of The Records For The Court =
TherapyCharts provides a print feature that allows a clinician to print the whole patient's record or individual notes within it. These can be used if you need to produce the records for examination by the court or if you want to print them to refresh your memory while you might be given testimony on an issue before a count. Once generated they download to your local machine as a PDF file which can then be printed.

== Print the records for one patient to a single document ==
In addition to printing a single clinical document, the system allows for the clinical records for a given patient to generate into one single document. To do so:
* Login
* Goto Patient List
* Choose the Patient you want from the Patient List
* Click the Patient Info tab
* Click the General Sub-Tab (if not there already)
* Choose Print -> All Clinical Records

The system will prompt you to download the document containing all that patient's clinical records.

What happens to my records if I stop using TherapyCharts?

2019-02-13T18:34:29Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Leaving]]

First, if you like before you leave, you can print them.

Second, your account would be deactivated to prevent misuse. This leaves your records encrypted on our data store in case you change your mind later and come back within the first 30 days. Then all your records will be waiting for you. In the meantime, they can't be read by anyone because they are encrypted and only your username and password can decrypt them -- not even our staff can read them. So if you do leave DO NOT FORGET OR LOSE YOUR PASSWORD, because if you do you won't get your old records back later.

* IF you canceled THEN you will lose access after 30 days and we may delete records at any time after that at our sole discretion.
* IF you transferred to a retirement account THEN you will have read-only access and we will maintain your records for you for a single fee each year.

Technical Details

2018-01-31T02:01:51Z

TCWikiSysop2too:

= Technical Requirements =

TherapyCharts requires a modern up-to-date web browser and a connection to the internet.

The minimum screen size should be 1280x800. Smaller screen will likely work with minimal functionality. Common issues with smaller screens include things like certain navigation icons not showing.

The latest edition of Google Chrome, Firefox, Safari, and IE will be supported.

TherapyCharts takes server security seriously, view our independent technical evaluation by [https://www.ssllabs.com/ssltest/analyze.html?d=secure.therapycharts.com ssllabs]

= Planned Maintenance =

There is one smaller daily maintenance window:

* Daily Starting At: 23:00 hrs ET - Ending At: 23:59 hrs ET

There are larger weekly maintenance windows on weekend evenings:

* Starting At: Fri @ 23:00 hrs ET - Ending At: Sat @ 06:00 hrs ET
* Starting At: Sat @ 23:00 hrs ET - Ending At: Sun @ 06:00 hrs ET
* Starting At: Sun @ 23:00 hrs ET - Ending At: Mon @ 06:00 hrs ET

= Unplanned Events =

Status updates for cyber security incidents or unplanned events resulting in outages lasting longer then a few minutes will be made via our company Twitter account visible at https://twitter.com/TherapyCharts . Tweets will remain viable for the duration of the event until services are restored.

= Browser Details =

== Minimum Security Level Requirement ==
The browser MUST support [https://en.wikipedia.org/wiki/Transport_Layer_Security TLS]. Currently the following browsers support TLS 1.1 and 1.2:

TherapyCharts is tested on Chrome 63+ and Firefox. The latest edition of Internet Explorer, Safari, and others will likely work but are not officially supported, so if there are problems under a previous version please switch to the '''latest version''' of either Chrome or Firefox.

The browser must support and have TLS > 1.2 and have TLS enabled.

Our developers recommend Firefox or Google Chrome:
*Get Firefox at http://www.mozilla.org/en-US/firefox/new/
*Get Chrome at http://www.google.com/chrome

=== Passed Security Test List ===
Browsers or browsers built with these toolkits or libraries, passed the last security screening:

Android 4.4.2;
Android 5.0.0;
Android 6.0;
Android 7.0;
BingPreview Jan 2015;
Chrome 49 / XP SP3;
Chrome 57 / Win 7;
Firefox 31.3.0 ESR / Win 7;
Firefox 47 / Win 7;
Firefox 49 / XP SP3;
Firefox 53 / Win 7;
Googlebot Feb 2015;
IE 11 / Win 7;
IE 11 / Win 8.1;
IE 11 / Win Phone 8.1;
IE 11 / Win Phone 8.1 Update;
IE 11 / Win 10;
Edge 13 / Win 10;
Edge 13 / Win Phone 10;
Java 8u31;
OpenSSL 1.0.1l;
OpenSSL 1.0.2e;
Safari 6 / iOS 6.0.1;
Safari 7 / iOS 7.1;
Safari 7 / OS X 10.9;
Safari 8 / iOS 8.4;
Safari 8 / OS X 10.10;
Safari 9 / iOS 9;
Safari 9 / OS X 10.11;
Safari 10 / iOS 10;
Safari 10 / OS X 10.12;
Apple ATS 9 / iOS 9;
Yahoo Slurp Jan 2015;
YandexBot Jan 2015;

== Unsupported Browsers ==

While some may work, all browsers except the latest edition are not supported.

=== Failed Security Test List ===
Browsers or browsers built with these toolkits or libraries, are NOT supported because of security limitations:

Android 2.3.7;
Android 4.0.4;
Android 4.1.1;
Android 4.2.2;
Android 4.3;
Baidu Jan 2015;
IE 6 / XP;
IE 7 / Vista;
IE 8 / XP;
IE 8-10 / Win 7;
IE 10 / Win Phone 8.0;
Java 6u45;
Java 7u25;
OpenSSL 0.9.8y;
Safari 5.1.9 / OS X 10.6.8;
Safari 6.0.4 / OS X 10.8.4;

== Discontinued Browsers ==
Beginning on 30 April 2015, support for browers with SSLv3 will be DISCONTINUED. Only TLS will be supported.
* Microsoft Internet Explorer 10

Beginning on 1 August 2013, support for the following browsers versions will be DISCONTINUED:
* Microsoft Internet Explorer 9

Beginning on 1 August 2011, support for the following browsers versions will be DISCONTINUED:
* Microsoft Internet Explorer 7 & IE 8
* Mozilla Firefox 3.5
* Apple Safari 3

After August 1, you may have trouble using certain features in TherapyCharts with these older browsers, and eventually these apps may stop working entirely.

==Why the change?==
To give users the best experience with TherapyCharts, we need the capabilities of modern browsers to deliver features such as notifications and file upload.

For this reason, beginning 1 August 2011, TherapyCharts will support the current and previous major releases of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting that version and stop supporting the third-oldest version.

==Actions to take now==
For the best experience and support, we encourage you to update to the latest version of your favorite browser now. There are many to choose from:

* Google Chrome
* Mozilla Firefox
* Microsoft Internet Explorer
* Apple Safari

Which web browsers are supported? Which do you recommend?

2018-01-30T22:03:34Z

TCWikiSysop2too:

[[Category:FAQ]]
[[Category:Getting Started]]

TherapyCharts support the latest version of Google Chrome and Firefox. We will like work with the current major releases of Internet Explorer and Safari on a rolling basis.

Each time a new version is released, we begin supporting that version and stop supporting the older versions. For maximum security, performance, and to take advantage of TherapyCharts innovations, we recommend always using a modern, up-to-date browser. A minimum screen size of 1280x800 is recommended as anything less then that may result in certain components being missing or non-optimally sized.

== Supported ==
TherapyCharts is tested on Chrome 63+ and Firefox. The latest edition of Internet Explorer, Safari, and others will likely work but are not officially supported, so if there are problems under a previous version please switch to the '''latest version''' of either Chrome or Firefox.

The browser must support and have TLS > 1.2 and have TLS enabled.

Our developers recommend Firefox or Google Chrome:
*Get Firefox at http://www.mozilla.org/en-US/firefox/new/
*Get Chrome at http://www.google.com/chrome

== Supported Security Passed Test List ==
Browsers or browsers built with these toolkits or libraries, passed the last security screening:

Android 4.4.2;
Android 5.0.0;
Android 6.0;
Android 7.0;
BingPreview Jan 2015;
Chrome 49 / XP SP3;
Chrome 57 / Win 7;
Firefox 31.3.0 ESR / Win 7;
Firefox 47 / Win 7;
Firefox 49 / XP SP3;
Firefox 53 / Win 7;
Googlebot Feb 2015;
IE 11 / Win 7;
IE 11 / Win 8.1;
IE 11 / Win Phone 8.1;
IE 11 / Win Phone 8.1 Update;
IE 11 / Win 10;
Edge 13 / Win 10;
Edge 13 / Win Phone 10;
Java 8u31;
OpenSSL 1.0.1l;
OpenSSL 1.0.2e;
Safari 6 / iOS 6.0.1;
Safari 7 / iOS 7.1;
Safari 7 / OS X 10.9;
Safari 8 / iOS 8.4;
Safari 8 / OS X 10.10;
Safari 9 / iOS 9;
Safari 9 / OS X 10.11;
Safari 10 / iOS 10;
Safari 10 / OS X 10.12;
Apple ATS 9 / iOS 9;
Yahoo Slurp Jan 2015;
YandexBot Jan 2015;

== Unsupported ==
Browsers or browsers built with these toolkits or libraries, are NOT supported because of security limitations:

Android 2.3.7;
Android 4.0.4;
Android 4.1.1;
Android 4.2.2;
Android 4.3;
Baidu Jan 2015;
IE 6 / XP;
IE 7 / Vista;
IE 8 / XP;
IE 8-10 / Win 7;
IE 10 / Win Phone 8.0;
Java 6u45;
Java 7u25;
OpenSSL 0.9.8y;
Safari 5.1.9 / OS X 10.6.8;
Safari 6.0.4 / OS X 10.8.4;

Business Associate Agreement

2018-01-20T02:57:25Z

TCWikiSysop2too: /* Review Requests */

= Subscription Agreement =
The TherapyCharts Subscription Agreement located at http://therapycharts.com/legal/ provides for HIPAA. It recognizes that our relationship with our customers could be one of a Business Associate if that customer is a Covered Entity. This agreement is sufficient for most customers.

== Supplemental BAA provided by TherapyCharts ==

If a customer requires a supplemental BAA document then TherapyCharts will provide that on our standard form. Please send a feedback message through the system making a request for the "supplemental BAA".

== Supplemental BAA provided by Customer ==

TherapyCharts does NOT usually sign customer supplied BAA. TherapyCharts prioritizes security and privacy and that requires our operations, policies, and procedures to be consistent throughout our organization without respect to which customers data is being processed.

=== Review Requests ===

However, if your organization (or situation) is extraordinarily unique, then you may still request our legal team to perform a review of your document.

NOTE: A $550 legal review fee assessed against your billing plan for this review. This fee does not guarantee the legal team nor operations teams will approve the document submitted.

Please review the information below carefully:
* In the 10+ year history of the company and across thousands of customers only two organizations have been approved for a Supplemental BAA provided by the customer.
* If the customer's organization is less than 25 clinical users, then your organization is unlikely to be approved for a customer supplied BAA.

IF a customer wishes to submit their own BAA for our legal team to review
THEN please send a feedback message requesting a "Customer Supplied BAA Legal Review".

The following overall steps will occur:
* You will be emailed the TherapyCharts Supplemental BAA for your legal team to review;
* After review you may submit a proposed agreement and present the reason you believe you qualify to be special and do something different then everyone else;
* A $550 legal review fee assessed against your billing plan (this fee does not imply the legal team will approve the document submitted);
* The legal team will review the submitted document to determine how the provisions differ from those on our document. This usually takes 30 days to do an initial review a document.

IF the document submitted contains either:

(a) any terms or obligations differing from those found on the TherapyCharts document; or

(b) materially differs from the sample documents found online at https://www.hhs.gov/hipaa/for-professionals/covered-entities/sample-business-associate-agreement-provisions/index.html, including but not limited to indemnification, changes in notification times, specificity, or definitions;

THEN the submitted document will likely be rejected.

It is also possible that the legal team will request a meeting with your attorney to further understand the differences and the reason your organization believes it should be treated differently. It is highly recommended that your attorney be prepared to discuss your organizations risk management, policies and procedures, cyber security, and operations; and why they require a change from our standard document.

In the end, usually within 3 months, the legal team, at its sole subjective discretion, will have the submitted document either:
* rejected;
* approved with modifications based on the discussion with your attorney; or
* approved with an additional significant periodic "Special BAA fee" billed to your account on a periodic basis for the duration of the account.

They will communicate this to you via an email.

Help

2017-11-29T16:53:01Z

TCWikiSysop2too: /* Feedback & Chat */

You have clicked the help button within the TherapyCharts.com website. We look forward to assisting you on one of the forums below.

==Video==
If you haven't already, review the area specific [http://video.therapycharts.com/ Training Videos] (~1-5 min each) for the area you are working in. The application provides a menu option called "View Training Video" which will open the video relevant to the screen you are on.

==Written==
We use primarily digital methods of providing documentation via on-line community supported knowledge base you are looking at now in particular:
# [http://wiki.therapycharts.com/knowledgebase/Category:Tutorials Tutorials] section which lists tutorials and use cases for certain areas of the application;
# [[Common Concerns]] section which list the most some common things that may come up;
# [http://wiki.therapycharts.com/knowledgebase/Category:FAQ FAQ] section;
# Or searching by keyword with the search box to the left

==Feedback & Chat ==
# via the Feedback link in the lower-right corner of the TherapyCharts application;
# via a chat with us from within the application

When you have a good block of time, you can also watch the full [http://therapycharts.com/demo Demo Video] (~40 min)

Does TherapyCharts sync to my personal calendar?

2017-08-04T17:15:57Z

TCWikiSysop2too: /* For Google Calendar */

[[Category:FAQ]]
[[Category:Calendar]]

= Overview =

Currently, we sync with Google calendar and are investigating integration to other calendaring systems. The settings are available in the Configuration area of your account. Click on the Calendaring sub tab to locate either the link to share appointments by name or appointments with all information hidden. You can then use the link according to instructions of your phone or calendar app on adding iCal file calendars to provide Read-Only access to the calendar.

= To Enable =

# Login to TherapyCharts
# Click Configuration
# Click Calendar / Scheduling Subtab
# Find the Google Calendar Integration panel
# Clicking the checkbox will enable integration
# Click submit and save
# Choose which of the Events URL which will be used in the next steps.

* The UnLabled Event URL provides events without any details -- only the date and time of the appointment.
* The Labeled Event URL provides events with some details.

== For Android / Google Calendar ==

# Login to Google Calendar by the website
# In the left nav, find "Other calendars"
# Next to "Other calendars" find the small drop-down arrow icon
# Left click the arrow icon
# Select "Add by URL"
# Copy/Paste the Calendar URL into this field
# Do NOT make the calendar public
# Click the "Add Calendar" button

Note: Google only refreshes the iCal on a periodic basis. Google says every few hours, which in our experience means 6-24.

See also [https://support.google.com/calendar/answer/37100?hl=en&ref_topic=1672445|Google Calendar Help]

== For iPhone ==

# Get your iPhone
# Open Setting Application
# Scroll down and tap Calendar
# Tap on Accounts
# Tap Add Account
# Tap Other
# Tap Add Subscribed Calendar
# Enter the URL (by Copy/Paste Operation)

= To Disable =

# Login to TherapyCharts
# Click Configuration
# Click Calendar / Scheduling Subtab
# Find the Google Calendar Integration panel
# Uncheck the checkbox
# Click submit and save

Note: Disabling integration will remove and void the previous URL. Any calendar apps with them will need to be updated and if it is re-enabled the URLs will need to be updated.

Liberty University Student

2017-07-05T17:56:37Z

TCWikiSysop2too: /* Overview */

= Overview =
To get access to your TherapyCharts account with Liberty University you must complete three basic steps:

(A) Purchase your materials

(B) Retrieve the valid TherapyCharts code from the eResouces at VitalSource Bookshelf

(C) Use the retrieved code to signup for a TherapyCharts account on a custom URL

= Step A: Purchase your materials =

Follow your university's instructions to get your course pack materials.

= Step B: eResources =

== Accessing eResources ==
When a book has an accompanying eResource, you will access this through the online VitalSource Bookshelf® e-textbook platform following the steps below:

1. Log into Bookshelf online at https://bookshelf.vitalsource.com.

2. Using your mouse, click the ‘User Hub’ icon in the top-right corner to access the drop-down menu.

3. When one or more of your e-textbooks have an accompanying eResource, the Resources menu will appear. Use your mouse to select the link.

Note: If you don’t see the Resources menu, and you think you should, then try selecting Manage >Update Book List

4. The Resources page will list of any e-textbooks that have accompanying materials. Click on Access Codes at the top of the screen.

5. To reveal the access code, click the “Reveal Code” that is located next to the book. (The TherapyCharts code will be in the format ####-####, for example ABC1-D2E4)

Note: Once a code has been revealed, the e-textbook is no longer returnable.

=== Problems with Access codes for eResources ===
Access code already revealed

If you encounter an "Access code already revealed" error and you do not recall accessing the code, please contact VitalSource Support.

=== Questions about accessing eResources ===
Questions about using Access Codes, accessing eResources, the contents of eResources, exchanging eResources, and problems with access-protected Companion Materials should be addressed to the publisher in question.

= Step C: Create a TherapyCharts Liberty University Account =

After you have retrieved you TherapyCharts code (The TherapyCharts code will be in the format ####-####, for example ABC1-D2E4):

This URL should be used for Liberty University Students, goto https://secure.therapycharts.com/new/liberty

(You CANNOT signup for an account on the regular public signup page.)

Proceed with the signup and enter your code.

Category:Tutorials

2016-11-16T17:07:43Z

TCWikiSysop2too: /* Overview */

= Overview =

Below is a list of tutorials (also called walk-though or how-to) for a few core areas of the EHR. If you have a particular question you might consider also looking at:

* [http://wiki.TherapyCharts.com/knowledgebase/Special:Categories Questions by Category] -- A list of categories related to the site, for example "progress note" and "calendar" to look at subsets of Q&A more easily.

* [http://video.TherapyCharts.com Training Videos] (most videos are 2-5 minutes long)

= Text Tutorials =

[http://tc.therapycharts.com/tutorials/Getting+Started+%26+Configuration+Overview+-+1.1+%5BTCTS%5D.pdf Getting Started & Configuration Overview]

[http://tc.therapycharts.com/tutorials/Treatment+Plan+Overview+-+1.1+%5BTCTS%5D.pdf Treatment Plan Overview]

[http://tc.therapycharts.com/tutorials/Progress+Note+Overview+-+1.1+%5BTCTS%5D.pdf Progress Note Overview]

[http://tc.therapycharts.com/tutorials/Agenda+Overview+-+1.1+%5BTCTS%5D.pdf Agenda Overview]

[http://tc.therapycharts.com/tutorials/Calendar+Overview+-+1.1+%5BTCTS%5D.pdf Calendar Overview]

[http://tc.therapycharts.com/tutorials/InvoiceOverview.pdf Invoice Overview]

= Demo & Training Videos =

At this time, we offer the following video tutorials. If you have more questions, the standard training sessions are offered every Tuesday and Thursday at 1pm EDT. These sessions are limited to ten clinicians to ensure that we can answer all questions adequately. If you have a time when you would be able to join one of these sessions please let us know in a feedback message and we will add you to the attendee list and forward all necessary dial in information. We also offer personalized training by appointment 9am to 3pm EDT, these must have at least three days advance notice. If you cannot meet on a Tuesday or Thursday please provide the day and time you would like our staff to call you in a feedback message. We will confirm the time with you once it has been assigned to a customer service representative.

[http://video.TherapyCharts.com Training Videos] (most videos are 2-5 minutes long)

There is also the full length walk-through and training video.

[http://therapycharts.com/demo Demo and Walkthrough] (~40 min)

Category:FAQ

2016-11-16T17:07:12Z

TCWikiSysop2too: /* Overview */

= Overview =
Below is the full list of questions and answers. We also have a search build in over on the left navigation. Simply type a word or two of the thing you are looking for. For example, "progress note", or "add patient". Then click the "Go" button. (You can also search this list below in page by using CTRL-F in most web browsers.)

* If you have a particular question you might consider also looking at: [http://wiki.therapycharts.com/knowledgebase/Special:Categories Questions by Category] -- A list of question already categorized as they related to the site, for example "progress note" and "calendar". This allows ones to more easily see subsets of Q&A.

* If you are looking for more general information or training resources consider reviewing: [http://wiki.therapycharts.com/knowledgebase/Category:Tutorials Tutorials] -- A list of the tutorials / walk-through / how-to guides for the EHR.

= FAQ =

Main Page

2016-11-06T22:43:07Z

TCWikiSysop2too:

<big>Welcome to '''TherapyCharts''' Knowledge Base Wiki</big>

If at any time you are done here you can return to the [http://www.TherapyCharts.com/ TherapyCharts.com] Homepage by using the link on the left navigation menu. Alternatively you can return to this page with the "Main Page" link in the left navigation menu.

[[Common Concerns]]

[http://wiki.therapycharts.com/knowledgebase/Category:Tutorials Tutorials]

[http://wiki.therapycharts.com/knowledgebase/Category:FAQ The Full FAQ]

[[Technical Details]]

Bypass your cache

2014-01-21T04:24:05Z

TCWikiSysop2too: /* Internet Explorer */

TherapyCharts saves bandwidth by instructing your web browser to store many parts of the site in its local cache (normally on your hard drive), so that they are downloaded only once. This includes the layout, images previously displayed, style sheets, JavaScript, etc.

Sometimes, this has the undesired—and highly confusing—result that a recent change appears to be ignored. There may be other abnormalities, such as changes to the site's interface or changed user preferences having no effect.

When you encounter odd behavior, please try instructing your browser to '''bypass the cache''' so that the whole page is reloaded even if there is a cached copy. Normally, revisiting the cached page, or clicking "Refresh" or "Reload", will cause the browser to ask the Web site if there is a newer version available, downloading only if there is; the instructions below explain how to over-ride this behavior.

Do this before reporting the problem. If the problem persists, report it at [[http://therapycharts.com/contact|Contact Us]].

In unusual circumstances, it may be worth '''clearing the entire cache''', or—at the extreme—disable browser caching entirely. Clearing the cache might help the browser perform better if it has cached many items which are not likely to be viewed soon. Disabling the cache is not a long term desirable solution because it downloads everything from a Web site every time, even if you've just looked at them and they haven't changed. However, disabling the cache is a useful experiment to determine whether caching contributes to a problem.

==Instructions for various browsers==
===[[Internet Explorer]]===
*'''To reload a page and bypass the cache''':
**''either:'' Hold the {{key press|Ctrl}} key and press the {{key press|F5}} key.<ref>[http://windows.microsoft.com/en-us/internet-explorer/ie-keyboard-shortcuts#ie=ie-11|IE Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows7/Internet-Explorer-9-keyboard-shortcuts IE 9 Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-8-keyboard-shortcuts IE 8 Keyboard Shortcuts]</ref><ref>[http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-keyboard-shortcuts IE 7 Keyboard Shortcuts]</ref>
**''or:'' Hold the {{key press|Ctrl}} key and click the “Refresh” button on the toolbar.
*'''To completely clear the cache''' (see note above):
**[[Internet Explorer 9]]:
**#Click “Tools” (the Gear-shaped button on the top-right section of the browser), point to “Safety” and click “Delete Browsing History...” (keyboard shortcut: {{key press|Ctrl|Shift|Del}}).
**#Select "Temporary Internet Files", and click “Delete”. (If TherapyCharts is in your list of favorites, you may need to turn off the "Preserve Favorites website data" at the top of the dialog box.)
**#Internet Explorer 9 will now silently delete the items you’ve chose. Once finished, the notification bar appears at the bottom of the screen, stating that the selected browsing history has been deleted.
**[[Internet Explorer 8]]:
**#Show the Delete Browsing History box:
**#*''either:'' Hold the {{key press|Ctrl}} and {{key press|Shift}} keys and press {{key press|Del}}.
**#*''or:'' Click the “Tools” menu then select “Delete Browsing History”.
**#*''or:'' Click the “Safety” command bar button then selecting “Delete Browsing History”.
**#''then:'' Make sure “Temporary Internet Files” and “History” are checked, and click “Delete”. If you want, you can also opt to delete cookies (but this will cause websites to forget any settings you have provided).
**[[Internet Explorer 7]]:
***Click “Tools” and select “Internet Options”, choose the “General” tab and click “Delete Files” under the ''Temporary Internet Files'' section. If you want, you can also opt to delete cookies and browsing history.
**Older versions of Internet Explorer:
***Click on “Tools” and then “Internet Options”, and choose the “General” tab. Then click on “Delete...” under “Browsing history”. In the “Temporary Internet files” section, click “Delete Files...”. You will then get a dialogue box asking if you want to delete just the temporary files, or all offline content. Choose the latter and click “OK”.
*'''To change cache settings''' (normally not needed: only do this if you are reasonably confident about what you are doing):
**Select {{menu breadcrumb|Tools|Internet Options|Temporary Internet files|Settings...}} to make advanced configuration changes to the cache.
***There is an option labeled “Check for a new version of stored pages”. This does ''not'' bypass the cache, it merely determines how often the browser asks whether there is a newer version available.

===[[Mozilla Firefox]] and related browsers ===
This includes [[Mozilla Firefox|Firefox]] and [[SeaMonkey]].

*'''To reload a page and bypass the cache''':
**''either:'' Hold down both the {{key press|Ctrl}} and {{key press|Shift}} keys and then press {{key press|R}}. (Alternatively, hold down the {{key press|Ctrl}} key and then press {{key press|F5}}.) On a Mac, use the {{key press|Cmd}} key instead of {{key press|Ctrl}}.
**''or:'' Hold down the {{key press|Shift}} key and click the ''Reload'' button on the navigation toolbar.
*'''To completely clear the cache''' (see note above):
**In versions of Mozilla Firefox that display a single, orange "Firefox" button: click the "Firefox" button and click "Options". Select the "Advanced" section, and go to the "Network" tab, and click the "Clear Now" button. Then click "OK".
**When Firefox displays a menu bar, from the “Edit” or “Tools” menu, choose “Preferences” or “Options”. Select the “Advanced” section, and go to the "Network" tab. Click the button called “Clear Now”. Then click "OK".
*'''To disable caching''' (usually not necessary: only do this if you are reasonably confident about what you are doing):
**'''For Firefox'''
**#Choose {{menu breadcrumb|Tools|Options...}} (or {{menu breadcrumb|Edit|Preferences}} in the Linux version)
**#Choose “Advanced” at the top
**#Choose the “Network” tab
**#Change the cache size to 0 (zero).
**'''For SeaMonkey'''
**#Choose {{menu breadcrumb|Edit|Preferences...}}
**#Expand the “Advanced” item near the left bottom
**#Choose “Cache” item
**#Change the “Size” value to 0 (zero).

If you would keep your data in your cache and test TherapyCharts with a empty cache, you can use Private Browsing mode.

===[[Safari (web browser)|Safari]]===
*'''To reload a page and bypass the cache''':
**'''for version 4 and newer''':
***Hold down the {{key press|Shift}} key and click the ''Reload'' toolbar button.
**'''for version 3 and older''':
***Hold down the {{key press|Cmd}} key, and press {{key press|R}}. This kind of “regular” reload will usually bypass the cache.
***Note that Apple [http://docs.info.apple.com/article.html?artnum=306244 claims] that clicking the “Reload” toolbar button has the same effect as {{key press|Cmd|R}}, but this is not true; frequently the button will not bypass the cache. In fact, numerous Web developers have reported erratic behavior in general in bypassing the cache in Safari, in some cases having to resort to both clearing the cache (see below) and then quitting and relaunching the application.
*'''To completely clear the cache''' (see note above):
**From the “Safari” menu, choose “Empty Cache...” or hold down the {{key press|Opt}} and {{key press|Cmd}} keys and press {{key press|E}}.
*'''To disable the cache permanently''' (this method only works on old versions of Safari 2 on OS X 10.4 and previous versions, and is not recommended as it may potentially (although rarely) cause system instability):
*#Quit Safari by choosing “Quit” from the “Safari” menu, or by holding down the {{key press|Cmd}} key and pressing {{key press|Q}}.
*#Open a ''Terminal'' window by double-clicking “Terminal” within the “Utilities” folder, which is within the “Applications” folder.
*#Type the following commands, which are case-sensitive, each followed by the {{key press|Enter}} key:
*##<code>rm -rf ~/Library/Caches/Safari</code>
*##<code>touch ~/Library/Caches/Safari</code>
*#Quit Terminal by choosing “Quit” from the “Terminal” menu, or by holding down the {{key press|Cmd}} key and pressing {{key press|Q}}.
*#Relaunch Safari.
*'''To disable the cache for the session''' (Requires developer menu to be enabled. Go to “Preferences”, pick the “Advanced” tab, then click “Show Develop menu in menu bar”):
**Click “Develop”, then click “Disable Caches”

===[[Google Chrome]]===
*'''To reload a page''':
**''either:'' Hold the {{key press|Ctrl}} key and press {{key press|F5}}.
**''or:'' Hold the {{key press|Shift}} key and press {{key press|F5}}.<ref>[http://www.google.com/support/chrome/bin/static.py?page=guide.cs&guide=25799&topic=28650& Google Chrome Help Page]</ref>
**''or:'' Hold the {{key press|Ctrl}} key and click ''Reload'' button.
*'''To reload a page and bypass the cache''':
**You can '''Repeat''' either action above as soon as the page has reloaded OR
**On Windows: Hold the {{key press|Ctrl}} and {{key press|Shift}} keys and press the {{key press|R}} key.
**On OS X: Hold the {{key press|Cmd}} and {{key press|Shift}} keys and press the {{key press|R}} key.
*'''To disable the cache''':
**Add <code>--disk-cache-size=1 --media-cache-size=1</code> command line switches to the shortcut target.
*'''To clear the cache''':
*#Go to the “Tools” menu (the wrench on the upper right of the browser) and click on “Options” (under Mac and Linux, select “Preferences”; under Chrome OS, select “Settings”) Shortcut: {{key press|Ctrl|Shift|Del}}.
*#Select the “Under the Hood” tab, and click on “Clear browsing data...”
*#Select the types of data you want to clear, include “Empty the cache” option.
*#On the “Clear data from this period:” drop-down list, select one of the following:
*#*''Everything'' to clear ''all'' the data you selected;
*#*''Last day'' to clear the data only from the last day;
*#*''Last week'' to clear the data only from the last week; or
*#*''Last 4 weeks'' to clear the data only from the last 4 weeks.
*#Finally, click “Clear browsing data”.

If you would keep your data in your cache and test TherapyCharts with a empty cache, you can use the private navigation.

===[[Opera (web browser)|Opera]]===
*'''To reload a page''':
**Hold down the {{key press|Shift}} key, and click the ''Reload'' button on the navigation toolbar.
**You can also hit {{key press|Ctrl|R}} to reload.
*'''To completely clear the cache''':
**From the “Tools” menu, choose “Preferences”. Expand the “Advanced” options and choose “History”. Click the “Empty now” button.
**Alternatively, you can clear the cache, history and cookies: From the “Tools” menu, choose “Delete private data”. Click “Details”, make sure that “Delete entire cache” is selected, and then choose any other data you want to remove.
*'''To disable the cache permanently''' (only do this if you are reasonably confident of what you are doing):
**From the “Tools” menu, choose “Preferences”. Expand the “Advanced” options and choose “History”. Click on the dropdown for “Disk Cache” and select “Off”.
*'''To set up Opera to bypass the cache of specific files without needing to clear the entire cache'''
*#From the “Tools” menu, choose “Appearance” (or press {{key press|Shift|F12}}).
*#In the dialogue, select “Panels” and tick the “Info” and “Show panel toggle at edge of window” checkboxes.
*#Now there will be a clickable bar along the left edge of your browser window.
*#Click the bar and select “Info” (<div style="margin-bottom:-5px;display:inline-block;background:-o-skin('Panel Info');height:-o-skin;width:-o-skin;"></div> icon) and this will give you a list of files used in the page.
*#You can now select any single individual file for which you want to selectively bypass cache (as above - using {{key press|F5}} or {{key press|Shift}}+''Reload'').

===[[Konqueror]]===
*'''To reload a page and bypass the cache''':
**''either:'' Press {{key press|F5}}.
**''or:'' Click the “Reload” button on the toolbar.
**(Unlike other browsers, Konqueror seems to bypass its cache whenever you reload a page.)
*'''To completely clear the cache''':
**From the “Settings” menu, select “Configure Konqueror”. Scroll down to select the icon labeled “Cache”, and click the button labeled “Clear Cache”.

===[[Flock (web browser)|Flock]]===
*'''To completely clear the cache''':
*#Go to the “Tools” menu and click on “Options”.
*#Go to “Privacy” and then click on “Cache”.
*#Click on “Clear Cache Now”.
*'''Flock v1.0.8 for Mac instructions''':
*#Go to the “Flock” menu and click on “Preferences”.
*#Go to “Privacy” tab and then, under “Private Data” (bottom field), click on the “Clear Now...” button.
*#Select the “Cache” checkbox (only, or in combination with other desired options).
*#Click the “Clear Private Data Now” button.

===[[OmniWeb]]===
*'''To completely clear the cache''':
** From the “OmniWeb” menu, choose “Flush Cache” or hold down the {{key press|Opt}} and {{key press|Cmd}} keys and press {{key press|U}}.

==Internet Service Provider Cache==
Your Internet service provider, proxy, or other intermediary services may also cache pages. You will need to consult your Internet service provider’s Terms of Service or customer service for more assistance with purging such cache.

==References / Credits==
* [http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache], Reference Wikipedia article on which this one is based

==External links==
* [http://www.groovypost.com/howto/firefox/clear-firefox-browsing-history-and-private-data/ Groovypost.com], How-To Clear Firefox 3.x Cache
* [http://www.groovypost.com/howto/microsoft/ie/clear-internet-explorer-7-ie7-browser-history-temp-files/ Groovypost.com], How-To Clear IE 7 Cache
* [http://www.refreshyourcache.com/ Refreshyourcache.com], Step by step guides for clearing cache

Template:Unicode

2014-01-21T04:16:28Z

TCWikiSysop2too:

{{{1}}}<noinclude>
{{documentation}}
</noinclude>

TherapyCharts:Current events

2014-01-21T03:57:48Z

TCWikiSysop2too:

This page is no longer maintained. Current events will be tracked on our [http://www.facebook.com/TherapyCharts Facebook] page now -- follow us there.

= 2010 =
== Current Events Tracking ==
''Spring'' -- Current events will be tracked on our Facebook page (http://www.facebook.com/pages/TherapyCharts/102022619073) and on the the "News" section (http://www.therapycharts.com/news) of the main site.
== Annual Collaboration for Entrepreneurship 2010 ==
''Jan 21'' --
TC has a great night at the ACE 2010 Event http://ace-event.org/signup.aspx here in Ann Arbor. To quote ACE representative Kayo Ramirez: "The Annual Collaboration for Entrepreneurship is the most dynamic single evening of entrepreneurial enterprise in the Midwest. ACE provides Great Lakes region entrepreneurs a unique opportunity to
learn, and to network and connect with business resources, venture capitalists, government leaders, business advisors, and an exciting community of people like you with the vision and drive to build new ventures for a new future."

== Capterra Reviews ==
''Jan 18'' --
If you are a fan let your voice be heard! Tell everyone what you like about TherapyCharts at: http://www.capterra.com/mental-health-software/spotlight/100775/TherapyCharts/TherapyCharts?srchid=185613&pos=1

== TherapyCharts makes the news for being a participant in Ann Arbor SPARK's boot camp! ==
''Jan 13'' --
www.concentratemedia.com
Every successful entrepreneur has to master the art of the pitch if they want to attract investors. So, how do you hone your sprawling corporate narrative into a lean, mean call for venture capital?Funny you should ask. Ann Arbor SPARK offers a boot camp for startups who need a leg up.
http://www.concentratemedia.com/videos/sparkpitches0086.aspx?utm_campaign=The%20Mother%20Of%20Invention&utm_medium=Email&utm_source=VerticalResponse&utm_term=Video%20/%20Camp%20Entrepreneur

== Cisco Health IT Course @ Davenport U ==
''Jan 8'' --
TherapyCharts was pleased to be invited to present to the Cisco health IT course to CCNA and CCNP level instructors at Davenport University. This was the first time that this class has been taught anywhere and it is a part of Obama's workforce retraining and healthcare initiatives. Thank you for inviting us and for all your gracious comments about our system.

= 2009 =

== Electronic Billing Explored ==
''Dec 15'' -- TherapyCharts is looking for beta customers and partners to work with it to explore the issues surrounding electronic billing -- the most requested feature addition in the last 6 months.

== Group Practice Support Planned ==
''Nov 15'' -- TherapyCharts, initially aimed at solo psychologists, is expanding its web based EHR system to include group practice functionality. It expects the group practice features to be released in a private beta early next year and publicly in the spring.

== TC goes to bootcamp ==
''Oct'' --
TherapyCharts will be at bootcamp with Ann Arbor SPARK.

== Ann Arbor New Tech September Meetup ==
''Sept 16'' --
[http://www.a2newtech.org/calendar/11088645/]
TherapyCharts CIO Ryan Dibble will present at the [http://www.a2newtech.org/calendar/11088645/|Ann Arbor New Tech September Meetup]. [updated] The presentation is at http://www.ustream.tv/recorded/2168129 .

== APA 2009 Convention ==
''Aug'' --
The TherapyCharts Team had a great time at the APA 2009 Convention. Check out highlights at http://apaconvention.typepad.com/apaconvention/2009-apa-convention-photos.html and our our booth at http://apaconvention.typepad.com/photos/convention_floor/00080329.html

<gallery>
File:6a0115703d9602970b0120a4d1c92e970b-500wi.jpg|photo courtesy of APA
File:Dsci0767.jpg
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</gallery>

== Great Lake IT Report ==
''Aug 3'' --
[http://www.wwj.com/pages/4929698.php?]
Posted: Monday, 03 August 2009 5:30PM

New Firm Offers Electronic Medical Records To Psychologists

An Ann Arbor company called TherapyCharts is introducing its electronic health record system tailored to the specific needs of individual and small clinic psychologists, clinical social workers and mental health counselors.

TherapyCharts was designed, from the ground up, with the needs of these specific individuals in mind: security, ease of use, convenience, and affordability.

The introduction is coming at the American Psychological Association's 117th annual convention Aug. 6-9 in Toronto, Ontario.

“Based on discussions with numerous professionals in the mental health community and my personal experience, there is a great need for an EHR solution that fits the independent practitioners in our field," said Lisa Farmer, founder and CEO of TherapyCharts. "Through their input, we have designed what is sure to become the industry standard in electronic health records.”

TherapyCharts is all online, requires no new software or hardware to install or maintain, allows for more collaborative work and offers the user flexibility on when and where they access patient records. This translates to a more efficient use of time and improved patient care. It is also fully compliant with federal health care records management laws.

More at www.therapycharts.com.
== TherapyCharts™ Announces the Release of its Electronic Health Record System at the APA 117th Annual Convention ==
[http://www.businesswire.com/news/home/20090803005171/en]

APA 117th Annual Convention

ANN ARBOR, Mich.--(BUSINESS WIRE)--TherapyCharts™ is the first affordable electronic health record (EHR) system tailored to the specific needs of individual and small clinic psychologists, clinical social workers, and mental health counselors. TherapyCharts was designed, from the ground up, with the needs of these specific individuals in mind: security, ease of use, convenience, and affordability.

Dr. Lisa Farmer, founder and CEO of TherapyCharts stated, “We are excited about releasing TherapyCharts at the APA annual convention. Based on discussions with numerous professionals in the mental health community and my personal experience, there is a great need for an EHR solution that fits the independent practitioners in our field. Through their input, we have designed what is sure to become the industry standard in electronic health records.”

TherapyCharts™ provides a pleasant and affordable way to manage patient records, and getting started with TherapyCharts™ is a breeze. TherapyCharts™ is all online, it requires no new software or hardware to install or maintain, allows for more collaborative work and offers the user flexibility on when and where they access patient records. This translates to a more efficient use of time and improved patient care.

About TherapyCharts™: TherapyCharts™ is the first affordable electronic health record system tailored specifically to the needs of psychologists with a focus on best practice models and insurance requirements. With no new software to install or update and no extra hardware or storage equipment to buy and maintain, it is the most convenient solution available today. Since it is fully HIPAA compliant privacy and security gives you access to your patient charts from any location.

Website: www.therapycharts.com

For additional information, please contact: info@therapycharts.com

Contacts

TherapyCharts
Jason McLeod, 866-288-9758 ext. 704

Permalink: http://www.businesswire.com/news/home/20090803005171/en

== We're going to the APA 2009 Convention ==
Best Practices for Peace of Mind 
Host:TherapyCharts 
Time:9:00AM Thursday, August 6th 
Location:Booth 1307

MediaWiki:Sidebar

2014-01-21T03:56:59Z

TCWikiSysop2too:

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2012-08-10T15:06:55Z

TCWikiSysop2too:

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File:H2-print-03.png

2009-09-28T20:14:59Z

TCWikiSysop2too:

File:H2-print-02.png

2009-09-28T20:14:34Z

TCWikiSysop2too:

File:H2-print-01.png

2009-09-28T20:13:35Z

TCWikiSysop2too:

Tutorials

2009-09-28T19:27:50Z

TCWikiSysop2too: /* Text Tutorials */

= Overview =

We are in the process of making tutorial videos. At this time, we offer the following [http://get.adobe.com/shockwave/ ShockWave Flash] based video tutorials. They are recorded in 1024x768 resolution. If you have more questions or would like to schedule a walk though tutorial, just call.

= Basic Videos =

[http://www.TherapyCharts.com/knowledge/images/videos/B-Add-Patient.swf How to Add A Patient] (2:36)

[http://www.TherapyCharts.com/knowledge/images/videos/B-Schedule.swf How to Schedule a Patient] (2:02)

[http://www.TherapyCharts.com/knowledge/images/videos/B-ProgressNote.swf How to fill out a Progress Note] (3:20)

[http://www.TherapyCharts.com/knowledge/images/videos/B-TreatmentPlan.swf How to fill out a Treatment Plan] (3:40)

= Text Tutorials =
A Full list can be found at [http://www.therapycharts.com/knowledgebase/Category:Tutorials]